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Schappler Etienne

The OCR process has to be cancelled because of unexpected error

7 posts in this topic

Hello,

I just installed and reinstall your latest version of PDF Element. I have long sought on your forum the answer to the problem I encounter when I want to use "Perform OCR". But nothing works.

I used in English, French, in both languages, nothing.

The screenshot is attached to this mail.

Can you tell me how to deal with this problem?

It is important to know that I have a paid version.

Good day to you,

Etienne SCHAPPLER

 

 

Pdf Element 6 OCR problem.docx

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Hi  Etienne,

 

We are sorry to know the issue. Could you please attach your PDF file here to send to us or you can send it to our email box (pdfelement@wondershare.com) for further tests?

 

And please provide the log file of this product for analysis. In order to get the log file, please open any folder on your computer, then copy&paste the following address in the address bar, it will lead you to the destination folder. Then please find the latest crash folder, open it you will find the .log form file and .dmp format file, please attach them in the email to send to us for analysis.

%appdata%\Wondershare\PDFelement 6 Pro\Log

 

Thanks

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Hello Daphne,

Thank you for your reply. I have just sent you an e-mail to the address you gave me with the requested documents.

I await your news.

Good day to you

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Hi Schappler,

 

I have forwarded to our programmers and they will have further analysis. If there is any further updated information, I will keep you posted.

 

Thanks

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Hi Schappler,

 

We will release a new version 6.1.0 of the program with the upgraded OCR version as well at the end of this month, so could you please wait for 2 weeks and use the new version to try again then? 

 

Thanks for your support.

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Hello,

I did as you advised me, that is to say that I have to download the new version of your program, but the problem remains the same.
I still have the same error message when I want to use "Perform OCR".

Can you tell me what to do to solve this problem?

thank you,

Regards,

 

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