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Markus Schiemer

Scrolling issues

9 posts in this topic

Hello,

I really like the new interface! 

However, I am still struggling with scrolling open documents (W10) using the touchpad of my Surface Book.

 

Whereas in other apps scrolling with the two-figure gesture is really smooth, PDFelement 6 Professional sometimes seems to work, but most of the time I'd rather call it unstable (no or veeerrry slow response). 

 

Anyone else who suffers from this behavior? Or can I adjust how scrolling works?

 

Thanks

Markus

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Hi Markus,

 

I am sorry to know the issue. Could you please help to try with some different PDF files to check whether other PDF files can be scrolled smoothly? If the issue only happens to one PDF file, could you please attach it here or send it to our email box: pdfelement@wondershare.com for further tests? And whether you use the mouse to connect with your Surface device? If you use the mouse, then could you please confirm whether you can use the mouse wheel to scroll this PDF file smoothly?

 

We will keep improving to support the program better in Surface device. Thanks for your understanding.

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Using Windows 10 Pro on new stealth laptop, to scroll a pdf I actually have to physically hold down the touchpad to scroll. Even then it is in opposite direction of all the other programs. Tech support has never been able to figure this out. It is very inconvenient and inaccurate. 

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11 hours ago, Guest said:

Using Windows 10 Pro on new stealth laptop, to scroll a pdf I actually have to physically hold down the touchpad to scroll. Even then it is in opposite direction of all the other programs. Tech support has never been able to figure this out. It is very inconvenient and inaccurate. 

Hi,

 

Could you please confirm the brand and model number of your laptop? We will have further check.

 

Thanks

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Hi, I have the same problem and it does not depend on the type of pdf file. This problem occurs with all the pdf files and I have to say that it is very inconvenient. I thought that by buying the program license I would have solved the problem .... but no. Can you help me? Thanks so much

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I am not able to scroll with my mouse wheel at all. Is there some setting I'm missing. It really sucks. If this problem can't be resolved I will need to find a new program as it takes too much time to manually scroll. 

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Thank you all for bringing this to our attention. While the scrolling is not a problem with a mouse, I agree that it can be highly inconvenient when you're on the go! We will bring this to the development team and fix this ASAP. 

 

Are you all using PDFelement on Windows 10? 

 

Best,

Rebecca

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Posted (edited)

14 ore fa, Rebecca Chen ha detto:

Grazie a tutti per averlo portato alla nostra attenzione. Mentre lo scorrimento non è un problema con un mouse, sono d'accordo sul fatto che può essere estremamente scomodo quando sei in giro! Porteremo questo al mondo di sviluppo e risolverà il problema al più presto. 

 

Stai PDF PDF su Windows 10? 

 

Migliore,

Rebecca

Thanks for the reply. yes I use pdf element on windows 10. I hope you can solve this problem as soon as possible. Thank you

Edited by alessandro.lombardo-1612

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Hi Alessandro,

 

We will try the best to solve the issue.

 

Thanks

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