Carol58

Wondershare PDFelement no longer will convert Word files to PDF

4 posts in this topic

I purchased this product for Windows a little over a year ago.  Now suddenly it will no longer convert a Word document to a PDF.  The window pops up saying it's creating the PDF document, but never completes it.  What do I need to do to get this working again?

 

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Hi Carol,

 

Could you please confirm what is the version of your program? Please make sure to go to the link below to install the latest version 5.12.1.of program PDFelement 5 for a try again.

Download URL: http://download.wondershare.com/pdfelement5_full1042.exe

 

Here are two methods for you to try:

1. After opening the above latest version, you can click the Create PDF box to load your word file in it to create for a try. 

2. You can open the Word file by Microsoft Word program, click the Print button in it and choose our program as the printer to print for a try.

 

Any further feedback, please feel free to let us know.

Thanks

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Thanks Daphne.  I downloaded the update from the link you provided and it now works!

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Hi Carol,

I am glad it works for you, you can keep using it as you want.

 

By the way, we have already released a new program PDFelement 6 Pro, which support more features and supports better. If you are interested in it, you can download the trial version from the link below to have a test first:

https://pdf.wondershare.com/

 

If you are satisfied with it, you can enter your email address in the link below to check your eligibility to upgrade. 

https://pdf.wondershare.com/upgrade.html

 

Thanks

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