Faye

Version 5 Install Actually Installing Version 6

5 posts in this topic

Not sure how this is happening, but we are trying to install from a version 5 install file onto a Windows 10 PC, and it is installing version 6.  Of course when we try to put in the key for the version 5 it is telling us we need to upgrade (and pay for it of course).

 

Why would this be happening?  Are we being forced to version 6?  We are using this install file - pdfelement_setup_full1042 which we know to be version 5, but when you open the program, it is version 6 (see the attachment).

2017-04-18_15-50-07.png

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That's the version I am installing (see my post above where I say the install executable I am running).  Ran that same executable from two different sources (one I personally downloaded, and one that somebody else had).

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Oh, ok.  That worked perfectly.  Thank you

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