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9 posts in this topic

Hello

I purchased Esign+ last night and I would like to cancel my subscription and receive a full refund.  Please advise. 

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58 minutes ago, Kim Goletz - Refine YOU said:

Hello

I purchased Esign+ last night and I would like to cancel my subscription and receive a full refund.  Please advise. 

Hi,

I am sorry to hear that. Will you tell me the reason you want to refund? Does the product not meet your requirement? Or is not easy to use?

Any advice is appreciated.

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The functionality was not what I was expecting.  I planned on just using paper for my signatures.  I figured since I never used, I could get my money back.  Please advise. 

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3 hours ago, Kim Goletz - Refine YOU said:

The functionality was not what I was expecting.  I planned on just using paper for my signatures.  I figured since I never used, I could get my money back.  Please advise. 

OK,I got it.

Will you tell me your order number? Then I can help to refund your money

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12 hours ago, Kim Goletz - Refine YOU said:

Thank you

Order Ref#B8MY95758FX821864H

OK, We will refund. Normally, your money will be back in 5~7 working days.

 

 

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On 2017/4/14 at 11:58 PM, Chen said:

OK, We will refund. Normally, your money will be back in 5~7 working days.

 

 

Hi Kim,

I've helped you request the refund operation, normally, the money will be back to you in 8~10 working days.

 

 

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I would like to request a refund.  The order # is

Q170621030108160391571.  I did not realize this was set to auto renew and I do not have a need for the software any longer. Please advise

 

 

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Hi Rochelle,

 

I have checked in our system that the program you purchased for the order #Q170621030108160391571 is program  Wondershare DVD Slideshow Builder Deluxe, however this Forum is for PDF programs only. So I have forwarded your request in our support system: http://support.wondershare.com, my colleague will send email to provide further information to you later directly.

 

Thanks

 

 

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