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checo

windows os Problems downloading documents already signed

7 posts in this topic

Hi,

 

1. First Document.
Is anybody having problems downloading a document already "esign+ed" ?  You could see it but when clicks download, it opens new window or tab but didn't show nothing.
 

2.Second Document. (different) You could see it but when clicks download, it shows a PHP error like this:

A PHP Error was encountered

Severity: Notice

Message: iconv(): Detected an illegal character in input string

Filename: controllers/Download.php

Line Number: 337

Backtrace:

File: /data/www/vhosts/esign.wondershare.com/httpdocs/app/application/controllers/Download.php
Line: 337
Function: iconv

File: /data/www/vhosts/esign.wondershare.com/httpdocs/app/application/controllers/Download.php
Line: 291
Function: fontToPNG

File: /data/www/vhosts/esign.wondershare.com/httpdocs/app/application/controllers/Download.php
Line: 36
Function: checkfontSign

File: /data/www/vhosts/esign.wondershare.com/httpdocs/app/index.php
Line: 319
Function: require_once

 

Thanks for your help.

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Hi Sergio,

 

I get your email, describe about the problem.

We will check this issue right now.

 

When it is done, I will notify you immediately.

 

 thanks your feedback.

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Hi Sergio,

Please re-do the process, If it happens again, I want to confirm what characters you input, so that we can locate the issue.

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Hello, I did another process with another document with another person and another error!!! 

3 bad of 5  that's sad :| 

 

I can see the documents but I cannot download, please help me.

 

 

A Database Error Occurred

Error Number: 1064

You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '? ORDER BY ctime DESC' at line 3

SELECT `ctime` time FROM wsp_signImg WHERE signId = ? ORDER BY ctime DESC

Filename: models/Signimg_model.php

Line Number: 109

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7 hours ago, checo said:

Hello, I did another process with another document with another person and another error!!! 

3 bad of 5  that's sad :| 

 

I can see the documents but I cannot download, please help me.

 

 

A Database Error Occurred

Error Number: 1064

You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '? ORDER BY ctime DESC' at line 3

SELECT `ctime` time FROM wsp_signImg WHERE signId = ? ORDER BY ctime DESC

Filename: models/Signimg_model.php

Line Number: 109

We will check it right now, Thanks for feedback

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3 minutes ago, Chen said:

We will check it right now, Thanks for feedback

I suggest you to use the latest version of Chrome to start a new process, at the same time, our develpers are checking this issue

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