Wayne Scott

Editing PDF problem

5 posts in this topic

I cannot contact support for the software because it requires my question to be 30 characters or less. Baffled :/

Anyway. I have the following problems and need some assistance.

 

I just purchased PDFelement and have three issues. These are:
1. I am unable to edit certain PDF files. I am even unable to open them. When I open in Adobe Reader they open just fine but if I open them in PDFelement the instead come up with an error: "Please wait... If this message is not eventually replaced by... (see the attached file called "Capture"). 
2. When I try to print from PDFelement I get an error when I click "printer properties" from the print screen. The error is SetPrinter()failed (see second attached file named "Capture2") I do not get this from any other program on the PC and it's important for double-sided printing.
3. A bit of a strange on this. It only seems to happen if I print first from the document. After printing, when I close the software, it doesn't fully disappear from the screen. Almost as if the graphics remain behind but the program is not really there and has indeed closed. It can be fixed if I cover the parts of the screen with the graphics remaining (ie switch to another program on the taskbar) and it overwrites the graphics on the screen. Sorry about being vague on this but it is difficult to describe in a message.

 

Any assistance would be appreciated.

Capture.JPG

Capture2.JPG

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Hi Wayne,

Actually, you can submit a ticket in our support center to contact, and it mentions maximum 30 characters in the subject box, however you can enter your message in the Detailed description box below it, and it is Minimum 20 characters.

 

1. I am sorry that your PDF file fails to be opened in our program, it seems our program fails to read it. So in order to help us figure it out, could you please attach your PDF file in the email here or send it to my address: daphne@wondershare.com to send to me for further check.

2. For the printer error issue, please quit the program and try again to check whether it is ok, you can try to not change the "printer properties", then check whether you can print successfully. And you can also try to choose a different printer and click the "printer properties" to check whether different printer works.

3. Please open the windows task manager to quit our program there to check whether you still get our program graphics remaining on your desktop.

 

Thanks.

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Daphne, for the first question, I guess that Wayne opened some PDF files with XFA form. We will support XFA form in the future.

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Thanks for the responses.

 

I suspect Jacky is correct and the PDF's are using the XFA form and because these are already editable, I can just open these with Adobe Reader anyway so it is not an issue.

 

The printer issue is more of an issue though. The software is actually being run on a hosted server rather than locally on my machine and the issue of not being able to get printer properties only occurs when a redirected printer is selected. Printers that are local to the server do not suffer from the issue and printer properties can be opened without issue in those cases. I do not have this issue with any of the other hosted software programs eg office, adobe reader, sage etc.

 

Does this give any clue as to why it might be happening?

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Hi Wayne,

 

Could you please show more information about the hosted server just like OS version, network environment etc? We will try our best to re-produce your printer issue and solve it.

 

Thanks.

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