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Yuchi Duan

Scaling at high DPI setting

13 posts in this topic

Will PDFelement support high-resolution screen in near future?

If I disable display scaling in compatibility setting, some icons and text will not be displayed. And if I enable it, everything becomes blurred. Any solution now?

Window 10, 14 inch WQHD screen 

Untitled picture.png

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Yes, we plan to resolve the issue in future. But we cannot determine the specific time. We will fix it as soon as possible.

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Dear,

 

I'm having the new PDF Element Pro version and really like it!. Great  work. I'm also having some trouble using the software

with my Dell XPS 13 laptop resolution 3200x1800 settings at scale settings 225% and 250%.

Will there be a solution soon, while all the text and icons in the PDF Element software looks blurry and unreadable when using.

Thank you in advance.

 

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Hi Daphne,

 

Thanks for your quick response. I have the latest version of PDFElement Pro 6. Only When I decrease my resolution to 1920 x 1080 and scaling it to 100% then I have a sharp image file, text and icons,  then everything is very small on my 13 inch laptop. My other software don't have this issue. Please could for it to technical issues to have the software support for 3200x1800?

Thanks again for the service.

 

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Hi Jarbas,

 

We are sorry about this, we will have further check and try the best to solve the issue in the future updates.

 

Thanks for your understanding and support.

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Hello Daphne,

 

Do you also have some more info about the scaling issues in the next update?

 

Best regards,

 

 

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15 minutes ago, Jarbas said:

Hello Daphne,

 

Do you also have some more info about the scaling issues in the next update?

 

Best regards,

 

 

 

Hi Jarbas,

 

We have a plan to solve the scaling issue in next few months. Could you upload your screenshot with the latest PDFelement 6 version?

 

Thanks.

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Posted (edited)

Hello Jacky,

 

Here 2 uploads with latest version 6.1.2.2385.

 

1) resolution: 1920x1080 scale: 100% high quality icons and images

1920x1080.png

 

 

 

2) resolution: 3200x1800 scale: 225% hazy, blurry icons and text. 

 

3200x1800.png

 

 

 

Best regards,

Edited by Jarbas

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Hi Jarbas,

 

Thanks for your feedback, we will try the best to improve this in next few months.

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Hi,

 

Do you already have a release date when the scaling issue will be updated?

I've downloaded the latest version but no update concerning the scaling issue yet.

Thanks in advance :) 

 

Jarbas

 

 

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Hi Jarbas,

 

We have the plan to improve the scaling issue at the end of this year since we still need more time to analyze improve this issue.

 

Thanks

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