Marco G

no me instala mi compra

6 posts in this topic

Buenas tardes, hice la compra para tener la versión completa y nunca se instalo en mi computadora se queda una ventana abierta de instalación sin proceder.

 

En el banco ya se cobraron los 1099 pesos que es el costo de la licencia 

Captura de pantalla 2018-04-05 a la(s) 13.23.52.png

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Hey Marco, 

 

Just to make sure I am understanding you correctly: you have purchased PDFelement, but find that when you open the program, you are stuck on this loading screen and unable to access the software? 

 

Best,

Rebecca

 

 

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Hi Marco, 

 

We have taken a look at your account, and it seems as though your license was for PDFelement 5, which is why it's incompatible with PDFelement 6 (shown above). Please download PDFelement 5 and let me know if the issue still persists: https://pdf.wondershare.com/pdfelement-5-mac/

 

Best,

Rebecca

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good morning I still having troubles to activate the license 

 

I receive the mail with this information with the complete Registration code and my e-mail

 

Your registration information is:

Product name: Wondershare PDFelement (CPC)
Version: 5.7.4
Licensed e-mail: nnnnnnnnnnnnn@hotmail.com
Registration code: nnnnnnnnnnnnnnnnnnnnn
Download URL: http://download.wondershare.net/pdfelement_full1140.exe

 

 

I tried to register my license and I couldn't this is the page after culture my mail and registration code

 

 

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Hi Marco,

 

According to your purchase record, you are offered a free upgrade to PDFelement 6 Professional.

 

I share the license code with you via email. Please have a check.

 

If you have question, please let me know.

Heidi

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