Grandpa

PDFelement 6 Pro fails to update

10 posts in this topic

After I try to install the announced update for PDFelement 6 Pro, I always get 

 

Update Error!
An error occurred while installing the update. Please
try again later.

 

What's going on? Can anyone please help?

I am running macOS High Sierra Version 10.13.3 on an iMac

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Hi there,

 

I am sorry for the inconvenience. The installation of the updates can be affected by the internet connection on your side and on our server. 

 

It is advised to install the latest version from the link below every time there is new version available:

 

http://download.wondershare.com/mac-pdfelement6-pro-ocr_full2992.dmg

 

 

What's more, the OCR is embedded in the download link so you do not have to download the OCR afterwards.

 

Thanks for your understanding.

Heidi

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I have PDF Elelement Pro for MAC

version 6.4.4.3233

 

It fails to update, is this the latest version of PDFelement Pro for MAC

if not where do I get the latest update

and fix the download/check for update issue

 

Thanks

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Upgrade to Pro, latest version.  Check for manual or automatic updates results in "Error," per above examples by Gilles & Grandpa. 

I downloaded copy per April 2nd post above.  I continue to get "update error" after install of this update.   

 

Not sure how to correct.  Growing weary of bugs & errors. 

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Hi guys,

 

For all the users who encounter the same problem, I apologize to you. 

 

For failing to install the updates, it has something to do with the unstable network on your side or the crowded server on our side. If next time, you fail to install the updates, it is advised to reinstall the program from the download link, the downloaded version will be the latest version.

 

So you can always go to our official website to download the latest version to overwrite your previous installation: https://pdf.wondershare.com/

 

Or you can download the latest version of the program from the link below:

 

Wondershare PDFelement 6 Professional

http://download.wondershare.com/pdfelement6-pro_full2990.exe

     

Wondershare PDFelement 6 Professional for Mac

http://download.wondershare.com/mac-pdfelement6-pro_full2992.dmg

 

Thanks for your understanding.

Heidi

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I am a longtime Mac user of PDF Element Pro. I don't think I have ever had the program update successfully and must always download the full product from the website. Just sayin', update has a problem. At least for me.

 

Steve Taffee

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Thanks for letting us know, Steve! 

Do you get the pop-ups prompting you to update? What indicators let you know that the program hasn't been updated successfully?

 

I'll keep this information on file and see if I can find a pattern. I am also on Mac and haven't had this issue.  

 

Best,

Rebecca

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I also get since weeks the message

 

Update Error!
An error occurred while installing the update. Please
try again later.

screenshot_14.png

 

(macOS High Sierra Vers.: 10.13.4, PDFelement 6 pro, Vers.: 6.5.0.3247 and before)

 

Best regards,

Bernhard

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1 hour ago, Bernhard ELLER said:

I also get since weeks the message

 

Update Error!
An error occurred while installing the update. Please
try again later.

screenshot_14.png

 

(macOS High Sierra Vers.: 10.13.4, PDFelement 6 pro, Vers.: 6.5.0.3247 and before)

 

Best regards,

Bernhard

 

Thank you! 

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