mac os Problems with pdf to word conversion

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My version is Mac AppStore version with in-app purchases actived.

A 19-page document, once converted into word, has become 36 pages because the layout has changed: the page format has changed from A4 to Letter USA, orientation changed from vertical to horizontal: even back in Word with another name does not allow to change page format , margins, orientation. Please resolve. Thank you.

Attach document: it's user guide of a program.


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Hey Massimiliano, 


Thanks for sending us the file. I can see that the program has inserted extra pages and changed the spacing in between sections, resulting in the extra pages! The orientation and page size did not change for me. I'll send these files to the development team for them to take a look. 


I appreciate the time you took in reporting this issue, as we are always working to refine our software!




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