Pierre Basso

Editing pdf files

7 posts in this topic

I have reported several times an awkward bug in editing pdf texts.  If we type "c'est à dire, doesn't, it's, ....  " we get "c' est à dire,doesn' t, it' s, ....". If I try to correct in deleting these space characters I get "cest à dire, doesnt, its, .... ".  Yesterday I downloaded and installed the new release PDFelement Pro 6.4.3 and I notice that this bug is not fixed.
With such a bug, how can you announce that PDFelement  edits documents as easily as Microsoft WORD? I hope that my complaint will be taken into account.
I join my pdf test file. Regards.

 

Test creation.pdf

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Hey Pierre, 

 

Thanks for attaching a copy of your PDF. I can see the issue that you have described! 

However, I am unable to replicate this and are also able to delete the spaces in the document that you've attached, so I would like to learn more about your situation and forward your note to the development team to get this fixed for you ASAP. 

 

I have edited existing text boxes, created new text boxes, and changed my system to French. Does the issue occur after you finish typing and save the document? Are you using a French keyboard? Are you Windows or Mac? 

 

Best,

Rebecca

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I thank you for your answer. I work with MacoS 10.12 Sierra and I use a french keyboard AZERTY. This problem occurs in typing my text: for example I wish to type "c'est à dire"  I type  "c ", then I type the quote and the letters "est" then   "c'     'est" occurs immediately in my text. Deleting these space characters implies deleting the quote ad I get "cest" instead of "c'est". Saving the document keeps the bug; in opening again the edited document the erroneous "c'     'est" is always existing.

I am really surprised when you tell that you can easily deleting the space characters in my test pdf file. Please, I will be very grateful if you report this problem  to development team because, in the present circumstance, I am unable to use PDFelement for writing texts or letters. Regards.

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Hi Pierre,

 

Thanks for your feedback and bringing this issue to our attention. I checked your attachment and feel greatly sorry for the problem. We thanks to your contribution to help us find the bug. I have reported this problem to our programmers.

 

They think that this problem is related with certain fonts. There are some fonts which can trigger this problem while some others do not trigger this problem.

 

Our development team will have a further analysis on this and try their best to fix the problem.

 

Thanks again for your feedback.

Heidi

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I thank you for your answer. Do you know the fonts which trigger this problem?

But would it be possible to be put in contact with a french user of PDFelement for exchanging information about this problem because I suppose  I am not the only one to have this difficulty.

Regards.

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I have just tested my previous sample pdf file  with many fonts. Indeed the problem is fixed  with very few of them: Helvetica, Courrier, Menlo. But we get this bug with most fonts tested, particularly with fonts Times or Times New Roman very useful in writing texts.

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Hi Pierre,

 

Thanks for letting us know the further investigation result. I have forwarded those feedback to our development team and they will dig further to fix the problem.

 

Thanks for your feedback and support.

Heidi

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