Lenore Pettiford

adding new employees to the account

2 posts in this topic

I am a new employee needing added to the account, the previous employee left and we are unable to login in to the account with the password she left us. Can we please get help getting into our account and setting up staff. We do not use Outlook we use Gmail so we are unable to use your support feature. Please advise.

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Hi Lenore,


I wonder which product do you refer to? PDFelement or SignX? 


Can you share me with the licensed email address so that we can have a further check for your account on our side?


Looking forward to your reply.



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