Michael Boll

Sign X notifcations going to spam

3 posts in this topic

Hi all,


Many of our clients are finding that the notification to sign a document is hitting their spam boxes.  This seems especially likely if they have a Gmail account.  Most notifications I receive that a document was signed or viewed are going to my spam box now too.  


While I can correct it for me by hitting "not spam" our clients, who only receive the notification once, cannot.


Are there any plans in place to possible fix this situation?





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Hi Michael, 


Thank you for bringing our attention to this issue. I believe this is an issue related to the many filters that Gmail has set to sort the emails that are received. We can take a look at what may be triggering it to send our emails to spam. 


Aside from hitting the "not spam" button, you can also add the sender as a contact to prevent mail from going into the spam folder. Perhaps a solution for now can be to send an email to your clients and let them know about these two options.  




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