Michael Boll

Sign X notifcations going to spam

3 posts in this topic

Hi all,

 

Many of our clients are finding that the notification to sign a document is hitting their spam boxes.  This seems especially likely if they have a Gmail account.  Most notifications I receive that a document was signed or viewed are going to my spam box now too.  

 

While I can correct it for me by hitting "not spam" our clients, who only receive the notification once, cannot.

 

Are there any plans in place to possible fix this situation?

 

Thanks,

 

Mike 

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Hi Michael, 

 

Thank you for bringing our attention to this issue. I believe this is an issue related to the many filters that Gmail has set to sort the emails that are received. We can take a look at what may be triggering it to send our emails to spam. 

 

Aside from hitting the "not spam" button, you can also add the sender as a contact to prevent mail from going into the spam folder. Perhaps a solution for now can be to send an email to your clients and let them know about these two options.  

 

Best,

Rebecca

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