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Mac App store restore not working

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I purchased the in-app upgrade last night and activated it on my laptop. I'm now trying to Restore my purchase on my desktop, as I've read you can use the license on 2 computers. The Restore window never activates the product though, it just hangs.

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Hi there,

 

I am sorry that the Restore window does not help activate the product on your side. On our side, we have a plan to help you get started with the product. Can you email us at pdfelement@wondershare.com showing us your purchase record of our program and we will send a license code and a different download link to you? 

 

Looking forward to your reply.

Heidi

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