Edmond Au

mac os Draw Signature Function on Phone

4 posts in this topic

Hi 

 

The "draw" signature function does not work on iphone. The pop up box will keep moving and you cannot draw the signature and apply to the document.  As I need to send document to client and most of them using iphone or ipad, I would like to know if this "bug" can be fixed otherwise I may need to use other services.

 

Regards,

 

 

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Hey Edmond, 

 

Thanks for reaching out. 

I don't have an iPhone, but I have some pictures of me drawing my signature onto my iPad. Is this the same pop-up you are referring to? 

 

27046419_1698703763506385_858095740_o.jpg27049196_1698703713506390_958318327_o.jpg 27018746_1698703693506392_2018479013_o.jpg

 

Best,

Rebecca

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Hi Rebecca,

 

try to send a document to an email.  Wheb you open the document from email and if you click to sign by "draw" feature, the box will move and you cannot draw on iphone and ipad

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Hi Edmond,

 

Do you use our iOS version app to draw the signature? What is the version of the iOS app in your iphone? Could you please try to record a video clip to show us the issue on your side?

 

Thanks

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