Jonathan Evans

Cannot Open PDF

2 posts in this topic

Hey,

 

i am getting lota of complaints that my clients cannot open PDF files I am sending them.

 

at first I just thought it was a glitch on my end, but now it’s becomig a problem.

 

is there a coding error on file?

 

 

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Hi Jonathan,

 

Could you please confirm whether the PDF files are edited and saved by our program PDFelement? And please also confirm which program do your clients use and fail to open the PDF files? Could you please attach one or two of the PDF files here to send to us for further tests? And please also confirm what steps did you take to work with the PDF files by our program, which button did you use? We will have further check and try the best to help.

 

Thanks

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