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PDF element not working well for me

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I am not having much luck using this program. It works fine for me but when I edit documents, make changes and save it, if I try and open the PDF in mac preview or adobe acrobat its all blank, nothing I've done is showing, however, when I open that same document in PDF element, its all there. 

 

Also, when I upload the PDF element file changes to docusign, its totally blank so my clients get a blank document with nothing filled out?

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Hello,

 

For the case, could you please attach both of your original PDF file (without using our program) and the edited PDF file (edited by our program) here to send to us for further analysis? We will have further check and try the best to help.

 

Thanks

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