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Bombenon

pdf's won't open

2 posts in this topic

Using Mac OS 10.12.6.  If pdfelement is open, when I select a pdf to open, element opens on display screen, no file.  I have to close element, re-open, then it works 50% of the time.  Same result when selecting a recently opened file.  pdfs are not corrupt, checked with Reader.  Any suggestions?

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Hi Bombenon,

 

Could you please confirm more details about the issue you get? What do you mean no file when you open PDF file by our program? Please make a screenshot to show me your situation.  To take a screenshot, please press command+shift+4.

 

And after opening our program, please click the PDFelement 6>About PDFelement 6 on the top menu to check the version number of your program. If it is not the latest version 6.3.5, then please go to the link below to install the latest version for a try again.

Download Link: http://download.wondershare.com/mac-pdfelement6_full2991.dmg

 

Thanks

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