Gurupprakash G

Stamp appears as black box

2 posts in this topic

We are using PDF element version 6.2.1.2609 . When I try to open some invoices which have stamp at the bottom I could only see black box in the place of stamp. When the same PDF document is opened in Adobe reader its perfect and printing fine. Could you please help me in resolving this before it gets worse.PDF element black box issue.png

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Hello,

 

Are you using the Mac version program? If so, please go to the link below to install the latest version 6.3.3 for a try again.

Download URL: http://download.wondershare.com/mac-pdfelement6-pro_full2992.dmg

 

Please open your PDF file in the latest version program to check whether the stamp can be displayed normally. In case you still have the case with the latest version program, then please attach your PDF file here or send it to our email address: pdfelement@wondershare.com for further check.

 

Thanks

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