zecastor

PDFelement bug

3 posts in this topic

I'v just bought the PDFelement. But when i open a window to select a file, i can't scroll or click on any button on this window. I've a 64 bit system, is it compatible ? Thanks to give an email to contact directly the support.

 

How can i ask for a cancel and refund how you propose on your site during the first 30 days.

 

Regards

Cyril

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14 hours ago, zecastor said:

I'v just bought the PDFelement. But when i open a window to select a file, i can't scroll or click on any button on this window. I've a 64 bit system, is it compatible ? Thanks to give an email to contact directly the support.

 

How can i ask for a cancel and refund how you propose on your site during the first 30 days.

 

Regards

Cyril

Hi Cyril,

 

Our program is fully compatible with 64 bit system. Please go to the link below to reinstall the latest version program PDFelement 6 Pro for a try again.

Download URL: http://download.wondershare.com/cbs_down/pdfelement6-pro_full2990.exe

 

If you still have the same issue after reinstalling, please confirm which format of file do you select? And could you please  try to record a video clip about your steps and situation to show us? 

 

Thanks

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