Linda Aubry

Program Crashing

2 posts in this topic

I have been using PDFELEMENT for iOS for quite awhile. All of a sudden, when I saved a pdf file to the program, the program will not open completely open before it crashes.  I have deleted the program several times, tried to delete from the cloud also but not sure if successful.  Have restarted my iPad to no avail. I did not have many files in the program as I always move them when done with the edits.  

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Hi Linda,

 

Please make sure your iOS version app is the latest version 5.0.2, if not please go to App Store to reinstall the latest version for a try again. 

 

If the latest version app still crashes in your iPad, please confirm your iOS version, and could you please also attach the PDF file ( you failed to open) here or send it to our email address: pdfelement@wondershare.com for further tests?

 

Thanks

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