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Form field recognition does not work

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Just bought PDFElement 6 Pro. When opening a newly scanned PDF, nothing happens when I click on the button "form field recognition". The program just moves to the top of the page, but does not do anything. This feature was one of the reasons why I bought this software.

Help please?

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Hi,

 

The function "form field recognition" should work for you to recognize your file. If it fails, then please attach your PDF file here or send it to our email address: pdfelement@wondershare.com for further check.

 

Thanks

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5 hours ago, Daphne said:

Hi,

 

The function "form field recognition" should work for you to recognize your file. If it fails, then please attach your PDF file here or send it to our email address: pdfelement@wondershare.com for further check.

 

Thanks

 

OK, I have sent an email with the PDF.

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Hi Tom,

 

I have forwarded your file to our development team for further check and once I get any further feedback, I will email you to keep you posted.

 

Thanks

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