• Announcements

    • Daphne

      PE Points Program!   09/26/2017

      htmlentities(

      We are excited to announce that we are launching our brand new PE Points Program. Read more here for detailed rules and get ready to win some cool prizes!

      )
    • Daphne

      PDFelement App now is Free!   10/11/2017

      htmlentities(

      PDFelement for iOS and Android versions are Free now! Download here and start to use in your mobile devices any time and any where you want.

      )
Matthew Judy

Registration Failure

2 posts in this topic

I registered my copy of PDFElement a couple of days ago, and it seemed to be working well.  When I opened it today, I received this error dialog box:

 

Screen Shot 2017-10-07 at 15.11.58.png

 

It reads: "Note: Connection timeout, please try again."  I clicked "OK" to dismiss the dialog box, assuming that it was a simple glitch, but when I tried to save some PDF changes, I found that my copy of PDFElement had become unregistered.

 

When I attempted to re-register PDFElement using my licensed email and registration code, the "Registered Successfully" web page was opened; however, in the app itself, the same error dialog was presented again, and the application remained unregistered.

 

My network connection is very fast, and working just fine for all other communications.  At this point, I'm completely stuck, and I find this behavior ridiculous and infuriating.  The app shouldn't immediately un-register itself when it can't contact a server somewhere, and it shouldn't rely on such a fragile registration mechanism.

 

Please advise how to proceed.  Thanks.

Share this post


Link to post
Share on other sites

Hi Matthew,

 

It seems that my colleague has helped change your registered email to " wondershare@nibfile.com" for your request. A new licensed information has been sent to this email address. Please check it and try again.

 

Thanks for your understanding and support.

Heidi

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now