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PES1940@sbcglobal.net

PDFElement v. 6.3.0 Printing Problem

4 posts in this topic

I just updated from the previous version to 6.3.0 and tried to print a document. All I got was BLANK PAPER!!!! I never experienced this problem with any previous versions. Am I doing something wrong, or is this a critical bug that needs to be fixed immediately?

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Hi,

 

In order to help us figure it out, could you please attach the PDF file you used to print here or send it to our email: pdfelement@wondershare.com for further tests? When you click the File>Print button in our program, whether the print preview window is already blank? You can make a screenshot to show your print preview window as well.

 

Thanks

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What happened Wednesday is that I tried printing a 4 page document with the printer set to duplex. The printer left the first side of the first sheet blank, then turned it over and "printed" a blank page 2, then repeated the process with pages 3 and 4.

 

I just tried to duplicate this behavior with another 4 page document, but this one printed normally. Hopefully this behavior will continue.

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Hi,

 

For the case, could you please attach this failed 4-page PDF document here or send it to our email address: pdfelement@wondershare.com for further tests? Then we will try the best to help.

 

Thanks

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