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Lorenzo --

I'm certainly NOT using "pirated version!!!!!!

4 posts in this topic

A while ago, following the advice from a reputable software site (either Raymond.CC or SharewareOnSale, I can't remember which) I downloaded a legitimate copy of Elements 6 from YOUR own web site ( https://pdf.wondershare.com/cooperation/pdfelement6-get-registration-code.html ) and shared it on Social Media to get the temporary license.

 

This morning, in front of a student of mine, I opened the program to look at a PDF and we were presented with a horrible, nasty, and totally false accusation that I was using a PIRATED COPY.

 

We sort of laughed it off, but I feel that that accusation damaged the sense of trust that my student had in me.

 

I can understand if you had said that my copy was expired, or that I needed to renew my licence, or something like that, but to just accuse me of using a PIRATED COPY, is totally out of order.

 

I think that an apology is quite due.

And if together with the apology you also wanted to offer me a full license, it would be much appreciated, because at the moment I am quite cross with you.

 

Lorenzo

 

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Hi Lorenzo, 

 

Thank you for reaching out and bringing this to our attention. We are sorry for any inconvenience that this has caused you. We would like to look deeper into this issue to get to the bottom of it and make sure that it doesn't happen to you - or any other user - again. 

 

Can you please email a screenshot of the situation to pdfelement@wondershare.com? 

 

Once again, we would like to offer our sincerest apologies. 

 

Best,

Rebecca

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Dear Rebecca,

 

Thank you for getting back to me.

 

I suspect your developers are able to show you the "YOU ARE USING A PIRATED VERSION" banner.

Why it appeared at such inopportune moment, I can't say. Sod's law, perhaps.

As for me, I have decided to uninstall the software.

 

Regards

 

Lorenzo

 

PS Should you need more information, you can reach me at my email address.

 

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Hi Lorenzo,

 

For your reference that the error message you got is related to the validity of your registration information. I have sent email to your email address: wondershare17@lorenz.clara.co.uk, please check. If it is not a valid email address, then please provide a valid email address to me, I will send the email to you again.

 

Thanks

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