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Susan Clark

support needed

6 posts in this topic

I  used Esign for a few months and have had minor problems opening up entire pdf prepared for recipient signature. Suddenly, using the same document as always, Esign won't open the last page of my pdf--the icon just swirls around and around. I've rebooted PC twice, open/closed program and started Esign process over several times and still can't get program open the last page with signature fields. i had some help from support staff and I figured it out, I have the same problem now and can't fix it--cleared browser too.

Help

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Hi Susan,

 

If clear the cache of the browser still does not help, please try to use some different browsers to upload your PDF file for more tries. If other browsers also do not work, then could you please attach this PDF file here or send it to: pdfelement@wondershare.com for further tests on our side? We will check for you.

 

Thanks 

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Hi Susan,

I am having the same issue. I been using  Esign for a few months.  Esign won't open the last page of my pdf--the icon just swirls around and around.

Captura de Tela (224).png

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Hi Marcelo BAcchi,

 

We are sorry for your inconvenience in eSign. We will try our best to fix the issue ASAP. Thanks for your feedback! @Chen

 

Jacky

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As stated many times this past year, I'm having issues with setting signature field and opening last page of my pdf before I send to my client s for signature. This happens alot and is bad for business. see attached file

 

I have requested help on and off since April and have been very frustrated with your lack of access on phone. I have  cleared my browser frequently, rebooted, and still wont work--I dont want frustrated customers. please refund my money so I can get another program with better support.

susan

209-379-2793

Rental Agreement 7.10.17.pdf

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Hi Susan,

 

We are sorry about this, I have sent an email to you directly, so please check your email address.

 

Thanks

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