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      Official Release of version 6.3.0   09/19/2017

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      We have released the new version 6.3.0 for both of Windows and Mac version program PDFelement 6 Professional! The Windows version program supports XFA files, PDF attachments and multi-tiled screen,etc. Start your experience now: https://pdf.wondershare.com/

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      How do you use PDFs? Take our quick survey.   09/20/2017

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Steve Sinclair

mac os PDF Form Fields Default Values Empty When PDF Opened

13 posts in this topic

Hi  - I'm new to PDF Elements and recently purchased PDFElement 6 Pro for Mac OS.

 

It's a very clear and intuitive interface - thanks for that. I've created my first form with fields that the user will complete. I have added default values for some of the form fields but not all (e.g. senders address field has default values present). When I inspect the form within PDFElement it looks fine. However, when it's used and opened in Adobe Acrobat Reader with the intention of completing the form and sending it onwards, all fields appear empty. I'm aware that I'm new to the application and mindful that it might be me doing something incorrectly but I've checked and been through the Community here.

 

I wondered if anyone had any suggestions?

 

Thanks very much for any ideas anyone might have.

 

Steve

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Hi Steve,

 

I have tested to add a default value for a field, and the value still appears when I open the file in Adobe Acrobat. So could you please attach  your PDF file here or send it to: pdfelement@wondershare.com? Then we will try to figure it out.

 

And we are glad you like the interface of our upgraded program, thanks for your feedback.

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Hi

 

Thanks for the quick reply. I have attached the file - when I double click it and it opens in Adobe Acrobat reader the fields with default values are empty (or appear empty on screen). When I click in them no text is displayed and I have the opportunity to enter text.

 

It's quite a simple form so if I've made a mistake creating it I can recreate it without too much time being lost. I'm keen to understand what I did wrong before I get into more complex documents.

 

Thanks for your help

 

Steve

 

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Hi Steve, 

 

Thank you for attaching your form. I am looking at it and I hope to figure out a solution for you soon! I have deleted your form because there was a signature on the bottom. I have redacted it and re-uploaded it here. 

 

Best,

Rebecca

Invoice Template For Discussion.pdf

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Hi Steve, 

 

There seems to be a slight compatibility issues for this function when it comes to Adobe Reader. I will forward this issue to our technical team, thanks for bringing it to our attention!

 

You have done everything correctly, and the default values appear when I open the file in Mac Preview/Chrome. However, I totally understand that your clients may be opening their files in Acrobat so you don't want to risk it! 

 

Because your form had a lot of space on top, I have reformatted it for you so that each value has a different field. This would make it easy for form extraction as well when you're converting it back into an excel file to keep track of all the responses. There is redaction on this form so feel free to select all the new fields then copy and paste onto your original. Please let me know if this works for you, and sorry again for the inconvenience! 

 

Best,

Rebecca

Invoice Template For Discussion.pdf

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Thank you very much Rebecca and thanks for reformatting the area at the top of the form - I hadn't appreciated the point about easier extraction. Hopefully the compatibility issue can be addressed in due course.

 

Many thanks

 

Steve

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No problem! Our team is working on it now so I'll let you know when it's fixed! 

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We will fixed this issue in next coming 6.2.0.

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Hi - I've just installed the update and am now running v 6.2.0. I've opened the original file in v6.2.0  - the one attached above in the post from Rebecca - I saved it from v6.2.0 with a new filename. I then opened the new file in Adobe Acrobat Reader (v 17.009.20058) but the problem appears to persist - the default text in the form does not appear and all fields are blank.  

 

Can you advise please?

 

Thank you

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Hi Steve,

 

I think you need to use our latest version 6.2.0 to re-add the form fields in your original PDF file and set the default value again as you want, then save the file to check whether it is ok now in Adobe Acrobat Reader.

 

Thanks 

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Ah - I see. OK thanks Daphne - recreate the form in 6.2.0. Ok, I'll give that a try and report back.

 

Thanks

 

Steve

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Hi Steve,

 

No problem, any feedback please feel free to let us know.

 

Thanks

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