Steve Sinclair

mac os PDF Form Fields Default Values Empty When PDF Opened

19 posts in this topic

Hi  - I'm new to PDF Elements and recently purchased PDFElement 6 Pro for Mac OS.

 

It's a very clear and intuitive interface - thanks for that. I've created my first form with fields that the user will complete. I have added default values for some of the form fields but not all (e.g. senders address field has default values present). When I inspect the form within PDFElement it looks fine. However, when it's used and opened in Adobe Acrobat Reader with the intention of completing the form and sending it onwards, all fields appear empty. I'm aware that I'm new to the application and mindful that it might be me doing something incorrectly but I've checked and been through the Community here.

 

I wondered if anyone had any suggestions?

 

Thanks very much for any ideas anyone might have.

 

Steve

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Hi Steve,

 

I have tested to add a default value for a field, and the value still appears when I open the file in Adobe Acrobat. So could you please attach  your PDF file here or send it to: pdfelement@wondershare.com? Then we will try to figure it out.

 

And we are glad you like the interface of our upgraded program, thanks for your feedback.

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Hi

 

Thanks for the quick reply. I have attached the file - when I double click it and it opens in Adobe Acrobat reader the fields with default values are empty (or appear empty on screen). When I click in them no text is displayed and I have the opportunity to enter text.

 

It's quite a simple form so if I've made a mistake creating it I can recreate it without too much time being lost. I'm keen to understand what I did wrong before I get into more complex documents.

 

Thanks for your help

 

Steve

 

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Hi Steve, 

 

Thank you for attaching your form. I am looking at it and I hope to figure out a solution for you soon! I have deleted your form because there was a signature on the bottom. I have redacted it and re-uploaded it here. 

 

Best,

Rebecca

Invoice Template For Discussion.pdf

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Hi Steve, 

 

There seems to be a slight compatibility issues for this function when it comes to Adobe Reader. I will forward this issue to our technical team, thanks for bringing it to our attention!

 

You have done everything correctly, and the default values appear when I open the file in Mac Preview/Chrome. However, I totally understand that your clients may be opening their files in Acrobat so you don't want to risk it! 

 

Because your form had a lot of space on top, I have reformatted it for you so that each value has a different field. This would make it easy for form extraction as well when you're converting it back into an excel file to keep track of all the responses. There is redaction on this form so feel free to select all the new fields then copy and paste onto your original. Please let me know if this works for you, and sorry again for the inconvenience! 

 

Best,

Rebecca

Invoice Template For Discussion.pdf

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Thank you very much Rebecca and thanks for reformatting the area at the top of the form - I hadn't appreciated the point about easier extraction. Hopefully the compatibility issue can be addressed in due course.

 

Many thanks

 

Steve

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No problem! Our team is working on it now so I'll let you know when it's fixed! 

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We will fixed this issue in next coming 6.2.0.

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Hi - I've just installed the update and am now running v 6.2.0. I've opened the original file in v6.2.0  - the one attached above in the post from Rebecca - I saved it from v6.2.0 with a new filename. I then opened the new file in Adobe Acrobat Reader (v 17.009.20058) but the problem appears to persist - the default text in the form does not appear and all fields are blank.  

 

Can you advise please?

 

Thank you

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Hi Steve,

 

I think you need to use our latest version 6.2.0 to re-add the form fields in your original PDF file and set the default value again as you want, then save the file to check whether it is ok now in Adobe Acrobat Reader.

 

Thanks 

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Ah - I see. OK thanks Daphne - recreate the form in 6.2.0. Ok, I'll give that a try and report back.

 

Thanks

 

Steve

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Hi Steve,

 

No problem, any feedback please feel free to let us know.

 

Thanks

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Hello,

 

I'm having a lot of issues similar to Steve.  I've created a form with multiple repetitive fields that go on different pages.  Some show up in Adobe but not in PDFElements (where I created the field but once it saves, the field disappears in Elements).  Some show up in PDFElements but not Adobe, and several fields do not carry the information to other fields that were "duplicated" and then copy and pasted to another page within the same PDF.  Please help.  I really need a program that works for my needs.  It's a great layout and some things work, but still a lot of bugs that I would like to see if we could resolve.  I created a file and attaching it.  I put Comment CallOuts with the related issues noted on the page.  

TestBinder.pdf

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Hello JPRN,

 

I have checked your file and forwarded it to our development team for further check, it seems there is some compatibility issue between our program and Adobe. We will try the best to solve it.

 

Thanks

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Thanks Daphne,

 

Thank you.  I hope they find a resolution. PDFelements has the potential to be the next best thing to Adobe and a reasonable price, once it gets the bugs out.

 

Have a great day,

 

Joey

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Hi Joey,

 

Thanks for your understanding, our dev team will have further analysis and try the best to figure it out. In order to help us better figure it out, could you please confirm which program do you use to create the fields? Normally, if you use our program PDFelement to create the fields, the fields should be viewed and supported successfully in our own program.

 

Thanks

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Hi Daphne,

 

This was created from scratch using PDF Elements.  I only used existing PDF documents for the original forms and it did not have any existing fields prior to me starting this project.

 

Thanks,

 

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Hi Joey,

 

Thanks for bring this to our attention, our development team will have further check and try the best to solve the issue.

 

Regards,

 

 

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