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Scott Ogier

One Character per line error

2 posts in this topic

Hi

 

I wonder if anyone else is having this problem or can help

 

I have created a PDF Form in PDF Element 5 which has a large text field at the bottom, it is a multi-line form. This has been working well for months. 

 

Recently however, the users have been experiencing, on android tablets, via Adobe Reader DC, that when typing in this field they type one character only and then it automatically goes to the next line where the next character appears before going to the next line etc. and the text therefore appears vertically. Pressing the Space Bar is therefore the equivalent of the Enter button. We get one character per line.

 

Clicking in one of the text fields above this one can make the text appear horizontal once more. But sometimes the text disappears.

 

We bought a new tablet and downloaded all new software and it is still occurring. I upgraded to PDF Element 6 and refreshed the properties of the field and the error still occurs.

 

Any ideas what could be causing one character of text per line?

Vertical Text.gif

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Hi Scott,

 

Please install the latest version 6.1.2 of the upgraded program PDFelement 6 Pro from the link below. Then use the upgraded program to delete the form you previously created and re-add a new text field in the file.

Download Link: http://download.wondershare.com/pdfelement6-pro_full2990.exe

 

Then please open the newly saved PDF file in your Android tablets to check again. If it still fails to work, could you please attach this PDF file here to send to us for further check?

 

Thanks

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