Product Support
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About Faisal

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  1. Hi There! Thanks for reaching out! All inquiries regarding licensing codes can be directed to our customer support email: pdfelement@wondershare.com. Regards, Faisal
  2. Copy/paste form fields

    Unfortunately, the product does not support "Copy and paste form fields between PDFs". We do have a feature request case open with the development team; however, there is no ETA on when it might be implemented. We will share an update once this feature is rolled out. Thank you!
  3. PDF Slows Down

    Hi Riley, You might try the following steps and see if that resolves the issue: 1- Check if there is an update available for PDFelement, launch PDFelement>navigate to Help menu>select Check for updates. If there is an update available, download and install it>restart the computer>relaunch PDFelement and see if its working fine. 2- If that doesn't work, try to run PDFelement with Admin rights and perform the same task, locate PDFelement shortcut on the desktop>right click>select Run as administrator. Also, could you please let me know if this happens when you open a particular file or with all the files?
  4. Thank you so much for your query regarding changing the color of the redaction bar. Please follow the instructions below - Go to Protect -> Mark for Redaction. Select the text to redact. Right click on the redacted box and select Properties. You can change the colour from the dialog box that appears on right tab. If you need further explanation, please do not hesitate to let me know.
  5. Shortcut for editing stamps

    Hi Masi, To use shortcuts on PDFelement, press and release the ALT key. You see the little boxes called KeyTips over each command available in the current view. The shortcut for stamps is ALT + T. Let me know if you require any further assistance. Regards, Faisal
  6. Thank you for reporting the bug. We are incredibly grateful for you as a customer. Though we strive to keep bugs down to a minimum sometimes they sneak through the cracks. Please keep an eye for the next update with the fix.
  7. Mike Norris

    Hi Mike, Thanks for posting on our community forums! To highlight text, you need to use the selection tool (text cursor) holding the mouse left button to select the text you want to highlight. Please let us know if that helps! Cheers
  8. Esign won't open last page of pdf for recipient signature

    Hi Susan, Hope you had a great weekend! Tried to reach you by phone, left a voice mail message for you. Also, please check your inbox with my number and feel free to call me anytime between 9:30AM - 6:30PM (Pacific). Best Regards, Faisal Wondershare Canada
  9. What is a Lifetime License

    Hi David, Thank you for sharing your concerns. We regularly provide software releases to fix problems for all our current products. We provide bug fixes in two ways: product update and product upgrade. Product Update Update is a program release featuring minor software improvements. Updates for the current software version are provided for any registered customers free of charge. Product Upgrade Upgrade is a major program release (new version) featuring principal software improvements and new functionality. We are currently offering special promotional discount to PDFelement 5 users who are interesting in migrating to PDFelement 6. I hope that answers your question!