Faisal

Product Support
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About Faisal

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    Acquaintance

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  1. Is there any way..???

    Hi Andrey, PDFelement supports attaching audio, video, and interactive objects to PDFs that can only be downloaded once the document is published. We don't have support for embedding flash playback files at the moment.
  2. Sent PDF and Recipient Can't See Comments

    Hi Michelle, Can you find out what product is used to view your PDF document? Thanks
  3. What is the Validity of the license?

    Thank you for choosing PDFelement. If you have further questions, please feel free to reply to this message. Faisal
  4. Convert to HTML

    Unfortunately, we currently don't support this feature. We have taken note of this as a feature request, and would try to incorporate it in the application in our future releases. Thanks, PDFelement Team
  5. Ms Daniela

    I'm sorry to hear you're having problems with Word Online. Can you answer a few questions: 1) Does this happen on all Word documents, or just when you converted the document using PDF Converter on Mac? 2) Have you tried clearing your browser cache? 3) Is the account that's giving you trouble using OneDrive for Business? Thanks!
  6. ePub cover not showing

    Hi Jo, The only way I know of to take control of cover art in iBooks is through iTunes. You would need to add the PDF to iTunes first, copy over your own cover art, then sync the book to your device. To assign artwork, right click on the PDF in iTunes and choose "Get Info". Go to the Artwork tab and paste your cover image. Or you can drag it into the little album cover art thumbnail that shows at the bottom left of iTunes when the file is selected. If there is something already there, you'll have to delete it. Let me know if that works for you! Cheers, Faisal
  7. What is the Validity of the license?

    Hi Pratik, PDFelement comes with a perpetual licence which is a ‘traditional’ model used to purchase software. You pay for your software licence up-front and have the right to use it indefinitely. Plus, we provide product updates free of charge. On top of the licence fee, you will also have a option to pay for an upgrade fee for future upgrades. Upgrade is a major program release (new version) featuring principal software improvements and new functionality. Regards, Faisal
  8. Hi Roannevv, We apologize for the inconvenience caused, as per the description above, you are not able to create a multi-line using PDFelement? Have you tried testing the form using Chrome or Firefox? Is the issue specific to one PDF file? If it is specific to one PDF file, Is it possible to share the PDF file with us so that we can try it at our end? Thanks
  9. TigerCheer

    Hi Tiger, PDFelement for Windows support multi-tiled screen display and the ability to move pages between multiple documents. I would recommend converting the word file into a PDF document and following the steps below - Method 1: If you open both documents, you can select pages from the pages panel of one document (CTRL+C) and drop it into the Pages panel of another (CTRL+V). Method 2: Convert the word document into a PDF file. Now, Open the document in which you want to insert the new pages; make sure that all your changes are saved. Choose Insert Pages on the Options menu at the top of the Pages palette. Open the folder and select the file icon of the PDF document with the pages you want to insert. Select the page range in the "Insert pages dialog box" and click OK. Let me know if you need any additional assistance. Cheers!
  10. Hi There! Thanks for reaching out! All inquiries regarding licensing codes can be directed to our customer support email: pdfelement@wondershare.com. Regards, Faisal
  11. Copy/paste form fields

    Unfortunately, the product does not support "Copy and paste form fields between PDFs". We do have a feature request case open with the development team; however, there is no ETA on when it might be implemented. We will share an update once this feature is rolled out. Thank you!
  12. Thank you so much for your query regarding changing the color of the redaction bar. Please follow the instructions below - Go to Protect -> Mark for Redaction. Select the text to redact. Right click on the redacted box and select Properties. You can change the colour from the dialog box that appears on right tab. If you need further explanation, please do not hesitate to let me know.
  13. Shortcut for editing stamps

    Hi Masi, To use shortcuts on PDFelement, press and release the ALT key. You see the little boxes called KeyTips over each command available in the current view. The shortcut for stamps is ALT + T. Let me know if you require any further assistance. Regards, Faisal
  14. Network Drive and combining files

    Thank you for reporting the bug. We are incredibly grateful for you as a customer. Though we strive to keep bugs down to a minimum sometimes they sneak through the cracks. Please keep an eye for the next update with the fix.
  15. Mike Norris

    Hi Mike, Thanks for posting on our community forums! To highlight text, you need to use the selection tool (text cursor) holding the mouse left button to select the text you want to highlight. Please let us know if that helps! Cheers