• Announcements

    • Daphne

      PE Points Program!   09/26/2017

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      We are excited to announce that we are launching our brand new PE Points Program. Read more here for detailed rules and get ready to win some cool prizes!

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    • Daphne

      PDFelement App now is Free!   10/11/2017

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      PDFelement for iOS and Android versions are Free now! Download here and start to use in your mobile devices any time and any where you want.

      )

Daphne

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Everything posted by Daphne

  1. How to Convert Mac OS High Sierra Word .docx to PDF?

    Hi Jim, For the case, I recommend the program of Wondershare PDF Creator for Mac to you, you are welcome to download the free trial version from the link below to have a test: https://pdf.wondershare.com/pdf-creator-mac/ Thanks
  2. Opening in MAC

    Hi, For your information that this is because Preview does not password, since Preview program does not meet the PDF ISO standards, it cannot detect the encryption in the PDF file. So the issue is related to Apple's Preview program. For the case, if you use other professional PDF programs, such Adobe program, the encryption works successfully. Thanks
  3. OCR for equation based text

    Hi Kelsey, Do you mean after performing OCR, the result of equations is not well? If so, please attach your original PDF file here or send it to our email address: pdfelement@wondershare.com for further tests. I am sorry that our program does not support script currently, but I have forwarded your suggestion to the development team and we will keep improving the program. Thanks
  4. Hi Ron, Could you please confirm how do you open PDF files in Firefox? Do you open Firefox browser first, then drag and drop PDF files into Firefox to open and it fails? If so, please make a screenshot to show us the error or the situation when it fails to open your PDF file, we will have further check for you. Thanks
  5. Hi Wehmann, When you click the text, a blue box will appear around the text, then you need to select the box to move the text. Generally, it will be easier to select the box when you click the edge of it. Thanks
  6. Ultimo aggiornamento non funziona

    Hi Samuele, Do you mean the crash happened when you combine different format files but with the same name? Please try to change their names to be different, then combine for a try again to check whether it works successfully now. Thanks
  7. Hi David, Please go to this new link to install the latest version 6.3.2 for a try again. Download URL: http://download.wondershare.com/cbs_down/pdfelement6-pro_full2990.exe In case you still get any error message, please make a screenshot to show me the error for further check. Thanks
  8. Products (2) Refund

    Hi Ginnie, I am sorry if there is any issue caused to you. Actually, we have received your emails sent in our support system, and we have also replied back to all of your emails of Ticket: 2699107, 2699419 and 2702907. So could you please double confirm whether you have received our replies in the system. For your information that the program you purchased PDFelement for Mac is the old version 5, however I noticed you have also purchased the upgraded program PDFelement 6 Professional for Mac, do you mean both programs crashed on your Mac? If so, please confirm the steps you take, do you just launch them, then they crashed? What is your Mac OS? With more details, we will have further check and provide further instructions to help you solve the issue. Thanks
  9. Double clicking checkboxes

    Hi Ed, I am sorry for the issue, I have forwarded your file to our development team for further check, we will keep working on this. Thanks
  10. Redact Multiple Items

    Hi, After opening your PDF file in our Mac version program, you can click the View button to display the thumbnail panel on the left side, then click the Search tab to enter the keywords that you want to search, then click the Mark Checked Results for Redaction button to redact the searched results. Thanks
  11. formulaire

    Hi Concierge, It seems we have not received your email sent to: pdfelement@wondershare.com yet. For the case, please confirm which app do the others use to open the PDF file in their iPhones? Thanks
  12. Authorized Computers

    Hi D, For your information that the program PDFelement 6 requires Mac OS10.10 and later versions as the screenshot that Tarek showed. So please update your Mac OS, or you can keep using the program PDFelement 5 on your Mac. Thanks
  13. formulaire

    Hi Concierge, Could you please confirm which program did the third person use to open the PDF file? And please attach the PDF file here or send it to our email address: pdfelement@wondershare.com for further check. Thanks
  14. Tried inserting a circle

    Hi Wehmann and Tarek, Actually, we have mentioned this function in the Help of "Comment" part, the third section of "add comments continuously" since this tool is for all the comment tools. https://pdf.wondershare.com/pdfelement-mac/user-guide.html#comments However, I have added this function in the Help of "Drawing" part again for your convenience. https://pdf.wondershare.com/pdfelement-mac/user-guide.html#drawing Thanks for your suggestion.
  15. How to edit author of notes

    Hi Daniela, I have forwarded your suggestion to our development team, we do will keep improving the program to provide better user experience. Thanks for your feedback.
  16. can't change the language

    Hi Lin, Yes, you need to change the system language of your Mac first to the language that you want, then reinstall our program, it will have the same language as your system language. Thanks
  17. Authorized Computers

    Hi Dan, I have checked in our system and noticed you have installed the wrong program. Please note that the program you purchased is PDFelement 6 Standard for Mac, however this program you installed is PDFelement 5 for Mac. So please go to the link below to install the correct program on your Mac, then copy/paste the received registration information to register it again, it should be ok now. Download Link: http://download.wondershare.com/mac-pdfelement6_full2991.dmg Thanks
  18. PDFelement seems to be just a PDF reader/editor. Under the hood, It is a powerful App packed with amazing features such as commenting, editing, format converting, file transfer (through WiFi), photo taking, enabling the user to process PDF files in each and every possible way he/she needs. All features can be used for free, all you need to do is just login to your Wondershare ID. -Smooth Reading Experience -A wide selection of markup tools -Editing PDF like Word -Snap photos into a PDF -PDF converter on the go -A multifunctional file manager Download PDFelement on iOS: https://itunes.apple.com/app/apple-store/id1150215996?pt=169436&ct=wsforum&mt=8 Download PDFelement on Android: https://play.google.com/store/apps/details?id=com.wondershare.pdfelement&rdid=com.wondershare.pdfelement
  19. PDF Elements does not Open PDF File

    Hi Francis, Thanks for your sharing. It is correct, you need to move the curl file back to the default directory of /usr/bin, if missing this file in the default directory, then it will cause the program issue. Thanks
  20. How to edit author of notes

    Hi Daniela, Do you add the annotations by our program PDFelement? If so, the default author name will be your account name of the computer. For example, if you login your computer via the Admin account, then the default author name will be Admin. And you can also change the author name in our program one by one when you add the annotations. I am sorry that our program does not support to change the default author name, unless you change your computer account name to be the one you want. In this way, when you add annotations by our program, it will be the new account name directly. Thanks
  21. Tried inserting a circle

    Hi Wehmann, For the case, you can click the button on the top-left corner, select the Shapes tool to keep selected. In this way, you can continue to add shapes as you want. Actually, the tools selected to be kept will enable you to use this tool continuously without clicking the tool button again and again. Thanks
  22. Elements won't open

    Hi, Please go to the link below to install the latest version 6.3.2 for a try again. Download Link: http://download.wondershare.com/pdfelement6-pro_full2990.exe In case the program still fails to open, please make a screenshot to show me your situation for further check.. Thanks
  23. PDF Elements does not Open PDF File

    Hi Francis, Could you please share your solution here? Do you copy a curl file on your Mac, then it works now? Thanks
  24. Adobe error after editing

    Hi Prestige, Do you mean the edited PDF file cannot be opened by Adobe? Could you please check whether the edited PDF file can be opened by our program successfully? And please attach the edited PDF file here or send it to our email address: pdfelement@wondershare.com for further check. Thanks
  25. Hi Tarek, Thanks for your support, we will keep improving the program.