Daphne

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About Daphne

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  1. PDFelement keeps crashing

    Hi Dale, I am glad it works in Adobe Acrobat Reader DC, which supports much better of the form feature than other tools. Thanks.
  2. Hi Edgar, I have checked your files, and I am sorry for the format issue. I have forwarded your case to our programmers for further analysis and we will keep improving the program. Currently, you can convert each page into a separate excel sheet to get better results. Thanks for your understanding.
  3. PDFelement keeps crashing

    Hi Dale, I have opened your PDF file in our program, and the check boxes are not checked in page 4 and 5. So could you please confirm which program do you use to open the PDF file and find the check boxes are checked already?
  4. PDFelement keeps crashing

    Hi Dale, We have checked in our system and the issue is because your checkbox 3 is corrupted and it has caused the crash issue. So after opening your PDF file in our program, please click the Forms button, click the "checkbox 3" and press Delete key to delete it first. Then you can re-add a new checkbox in your file, it should work now. Thanks.
  5. Digital signature

    Hi Lars, Actually, you can select to have the logo or not when you create the style. Please refer to the screenshot, if you uncheck the logo option to create the style, and use the style next time, it will also not have the logo. Please try again. Thanks.
  6. Multiple Lines and Wrap Around Text

    Hi Solange, You can enlarge the text field to make sure all the text in it are visible, then check whether it is ok now. If you still get the text going to the right of the text box, please make a screenshot to show me the issue and confirm the steps you take, then we can have further check for you. Thanks.
  7. Multiple Lines and Wrap Around Text

    Hi Solange, We have tested to print your PDF file, and the text in the form is not lost. But please note that since the text in the field are multiple lines, and you can only view 1-2 lines if you do not scroll the text down, so the printed result will only have 1-2 lines that are visible in the field. So if you want to print all the text in the field out, you need to change the field box to be bigger and make sure all the text are visible, then they can be printed out. After opening your PDF file in our program, please click the Form>Edit Form button, then right-click your field to choose Properties and unlock it first. Then drag the edge of the text field box to enlarge it to make sure all the text are visible, then you can print again to check whether it meets your need. Thanks.
  8. Multiple Lines and Wrap Around Text

    Hi Solange, Please confirm whether you can view the filled text in our program successfully? Do you use our program to print the file and the text is lost? Please attach your PDF file in the reply here or you can send it to my email address (daphne@wondershare.com) for further tests, I will try the best to help. Thanks.
  9. Problem opening word document

    Hi Han, I am sorry about this. Could you please send your word file with the image to me for tests as well? The first word file that you sent to me does not contain any image, so we cannot check the image quality issue. Thanks.
  10. Problem opening word document

    Hi Han, When you use the Print command method to create your word file to the PDF file by our program, in the word program, after choosing our program as the printer, please click the Printer Properties button, and click the Advance button, please choose a higher DPI in the Print Quality option to create for a try, hope this method can help. You can refer to the attached screenshot to know where is the option. Thanks.
  11. Digital signature

    Hi Lars, Actually, after creating an appearance type of the signature, our program will save your created type in it. So when you use the program to add signature the next time, you can click the Appearance option to choose the type that you created last time to use directly. You can refer to the attached screenshot to know where to choose. Thanks
  12. Edgar, Actually, you can attach the files in your reply to send here directly. If you do not want to attach files here, please send your files to my email address: daphne@wondershare.com Thanks.
  13. Problem opening word document

    Hi Han, It is ok, I am glad it helps. Thanks.
  14. Problem opening word document

    Hi Han, Here is another method for you to try: After opening your word file by Microsoft Word program, you can click the File>Save As button in word program, and choose file type be .PDF to save the word file to the PDF file directly. Then please check whether the graphs quality is ok in the saved PDF file. Thanks.
  15. Problem opening word document

    Hi Han, I have tested the word file you sent and it can be created to PDF file by our program successfully. So please confirm whether you have installed Microsoft Word program on your computer to open the word file? And please click the Help>About button in our program to check whether you are using the latest version 5.12.1. If the word file can be opened on your computer successfully, then please have a try of the following two methods to create your word file to the PDF file to check whether it works. 1. Create by the program: https://pdf.wondershare.com/pdfelement/user-guide.html#create_in_pdfelement 2. Create by the Print command: https://pdf.wondershare.com/pdfelement/user-guide.html#create_using_print Thanks.