Daphne

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About Daphne

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  1. Sign ID

    Hi Omaresp, Do you mean the digital signature created by our program PDFelement? For the case, if your ID is the windows certificate one, then please enter "certmgr.msc" in the Start>Search box of your windows system, then in Personal folder, you can find your IDs, and right-click it to delete directly. If you want to delete the New Style you created in our program, please follow the steps below: 1) Please double-click Computer icon to open any folder on your computer, then copy&paste the following address in the address bar, it will lead you to a folder. %appdata%\Wondershare\PDFelement 2) Then please delete the file of "SignatureConfig.config" in Configs folder. After deleting, you can go back to our program to add the signature again, your created options will disappear from the list. Thanks.
  2. Table of Contents from Word doc not working

    Hi Paul, We have further tested your steps to save as a word file to the PDF format file, however there is no TOC link any more when I open the saved PDF file in our program PDFelement. But it is the same if I open the saved PDF file in Adobe program, there is no TOC link either, when I click the TOC, it did not go to any page. So I am afraid the issue is related to MS Word program when it was used to save as a PDF file. You can also open the saved PDF file in Adobe or other PDF program on your computer for a try again to check whether the TOC link still works in other program. Thanks.
  3. PDF document type changing

    Hi Shiv, I am glad you have figured it out. Yes, you just need to reset the default open program back to Adobe for PDF files on your computer. Thanks for your understanding.
  4. Table of Contents from Word doc not working

    Hi Paul, I am sorry to know this issue. In order to help us figure it out, could you please attach both of your original Word file and the created PDF file here to send to us to check? We will have further analysis and try the best to solve it. Thanks.
  5. Hi Lene, Could you please confirm which program are you using, the windows version or the mac version? If you are using the windows version program, please click the Comment tab, then you will find the "pen" tool, you can click it to draw your signature in the PDF file directly. Or if your signature is already an image file, you can click the Edit>Add Image button to add your signature image in the PDF file. If you are using the Mac version program, you can click the Markup>Stamp button, then click the "+ " symbol to choose "Draw a new stamp" to draw your signature as a stamp to add in the PDF file. Here are more instructions about how to use the stamp function in the Mac version program: https://pdf.wondershare.com/pdfelement-mac/user-guide.html#stamps Anything I can assist further, please let me know more details about your needs for further check. Thanks.
  6. pddfelement will not open a pdf

    Hi Richard, I am glad you have already solved the issue, please enjoy with the program. Anything we can assist further, please feel free to let us know. Thanks for your support.
  7. OCR - how to skip handwritten signatures

    Hi Hhagenhoff, I am sorry that the OCR may not support the hand-written text well. After using OCR to convert your PDF file to other format file, the converted file will be editable, you can edit or remove the useless letters from the converted file. However, in order to help us improve the program, could you please attach both of your PDF file and the converted file here to send to us for further check? Thanks.
  8. I'm Being Asked to by Wondershare AGAIN and AGAIN.

    Hi Bennett, Since you have already purchased the program, you need to use your registration information to register the program to the full version to use. So please go to the link below to install the latest version program, please click the Help>Register button on the top menu to copy&paste the following registration information to register it to the full version. ----------------------------------- Licensed Email: sbm4ebay@yahoo.com Registration Code: 66AF000337F7731FC5694E23D8345410 Download URL: http://download.wondershare.com/mac-pdfelement_full841.dmg ----------------------------------- Thanks.
  9. form box alignment lost when saving

    Hi Devon, I have tested your PDF file and I am sorry that the fields display as portrait in Adobe program. I have already forwarded the case to our programmers for further analysis and we will try the best to solve it as soon as possible. Thanks for your understanding.
  10. Thumbnail preview in Windows Explorer (Win 10)

    Hi Sorin, I am sorry that our program does not support to preview PDF files in windows explorer. But I have already forwarded your need to our product manager and we will keep improving the program to support more features. Thanks.
  11. Optimized file cannot be opened

    Hi Dave, I am sorry to know the issue. In order to help us better figure it out, please attach both of your PDF files before and after optimizing here to send to me for further analysis. And please confirm which DPI option did you choose to optimize? With more details, we will try the best to help you solve it. Thanks.
  12. Text Field Properties for Multiple Fields at Once

    Hi Devon, Are you using our Mac version program? If so, after adding one text field and choose the font size as you want. Please click the "Create Multiple Copies" button on the right side of the program to duplicate more fields. In this way, all the duplicated fields will have the save font size as the first one you set. You can also refer to the link below to know more instructions: https://pdf.wondershare.com/pdfelement-mac/user-guide.html#create_fillable_forms Thanks.
  13. Hi Sherrie, You just need to change the default open program back to Adobe program. So please right click one of your pdf file and choose Open with>Choose a default program, then please select Adobe to open it. And please remember to choose the option of "Always use the selected program to open this kind of file" at the bottom, please refer to the screenshot here. After setting this, the PDF files on your computer will change back to Adobe ones.
  14. pddfelement will not open a pdf

    Hi Stephen, I am sorry to know that our program fails to open your PDF file. For the case, please try to open your PDF file by other program, like Adobe Reader to check whether the PDF file can be opened successfully. If it can be opened by other program successfully, then could you please attach this PDF file here to send to us for further analysis? We will try the best to help you solve it. By the way, this is the first message that we got from this account. If you have also tried to leave a message in our Forum previously, please confirm whether you have posted it successfully, and you can also provide the email address or the account name that you previously used to me, I will have further check for you to see whether we get your first message in the Forum. Thanks for your understanding.
  15. Program registration?

    Hi Lars, 1) I am sorry to know this. For the case, please go to the new link below to re-download and install the latest version 5.12.1 program for a try again. Download URL: http://download.wondershare.com/cbs_down/pdfelement_full1042.exe In case the latest version program still fails to be opened, please make a screenshot to show me the issue you get. You can press PRINTSCREEN in the keyboard and then click Start->All Programs-->Accessories-->Paint to open a window. Use CTRL+V to paste the screenshot. Save the file and send it to us, please. 2) After opening the program, please click the Register button on the top-right corner to copy and paste your registration information to register it. You can refer to the link below to know more instructions about how to register it: https://pdf.wondershare.com/pdfelement/user-guide.html#register Thanks