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About Ruyton

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  1. PDFelementPro6 quit unexpectedly.

    Now running and no crash on load as yet.
  2. PDFelementPro6 quit unexpectedly.

    Yes, this version crashing now after a few days. Hopefully you have published a newer version on the website, if so I'll download it and install it again.
  3. PDFelementPro6 quit unexpectedly.

    No crash yet on start with (I've just installed this version) but it doesn't seem to happen until a few days after installation. I'll let you know.
  4. PDFelementPro6 quit unexpectedly.

    Can confirm that PDF Element Pro 6 does crash again on start after having uninstalled and reinstalled and run it successfully. Have you released 6.0.2 yet? If so, where can I download it? As the version I have installed won't run, I'm obviously not going to get an 'Update' message.
  5. PDFelementPro6 quit unexpectedly.

    I was getting a lot of crashes or functions not working in v5 and I had hoped that this new version that I had to pay for to upgrade might be more stable!
  6. PDFelementPro6 quit unexpectedly.

    Uninstalled, reinstalled and entered registration codes again, and appears to be running OK now.
  7. PDFelementPro6 quit unexpectedly.

    PDF Element 6 Pro, installed and purchased recently no longer runs, but crashes at startup. Ran OK after installation, but no longer runs. PDF Element V5.7.1(2209) stil runs OK Mac OS Sierra v10.12.3 (16D32) Full crash report attached. Process: PDFelementPro6 [871] Path: /Applications/ Identifier: com.wondershare.PDFelement6.Professional Version: ??? Code Type: X86-64 (Native) Parent Process: ??? [1] Responsible: PDFelementPro6 [871] User ID: 501 Date/Time: 2017-04-04 14:27:31.642 +0100 OS Version: Mac OS X 10.12.3 (16D32) Report Version: 12 Anonymous UUID: 480535E8-D644-7113-1DB7-04DF3BD221C9 Time Awake Since Boot: 430 seconds System Integrity Protection: enabled Crashed Thread: 0 Exception Type: EXC_CRASH (Code Signature Invalid) Exception Codes: 0x0000000000000000, 0x0000000000000000 Exception Note: EXC_CORPSE_NOTIFY Termination Reason: Namespace CODESIGNING, Code 0x1 kernel messages: VM Regions Near 0 (cr2): --> mapped file 000000010992a000-0000000109bcd000 [ 2700K] r-x/rwx SM=COW p,B PDFElementProCrash.txt
  8. Optimized file cannot be opened

    Many thanks, the form is still in 'beta' at the moment due to the issue with the check boxes. They are all set to be unchecked in PDF Element, but as you can see, some of them come out checked.
  9. Optimized file cannot be opened

    New blank document created using PDF Element - A single form text field added and renamed as 'Callsign' - Document saved - Attempted to optimize and use 'Preview' in the PDF Element optimize window and get the 'damaged' error - see attached screenshot. So, this is a blank document created with PDF Element with ONLY the renamed text field on the page.
  10. Optimized file cannot be opened

    OK tried again form scratch: - Original document created in Mac Pages - Exported as a PDF file - Loaded into PDF Element, all looks good. - Optimized in PDF Element, preview works at all DPI options and optimized PDF file saves OK The problem seems to be with forms: - Loaded original non-optimized PDF file into PDF Element - Selected 'Form' and created a single text input box - Renamed the text input box to 'Callsign' - Attempted to optimize the document and got the error '.......... could not be opened' see attached screenshot. - Saved the PDF file anyway and tried to open it in Mac Preview and got the same error message plus '... may be damaged or use a file format that the Preview doesn't recognise. - Tried to open the same file on the PC using Adobe Reader and ger a blank document plus a warn 'There was a problem reading this document (14)' Definitely something to do with adding the form boxes I think?
  11. Optimized file cannot be opened

    I don't have Adobe reader on the iMac, but when I open the PDF Element optimized file on a PC using Adobe Reader, I see the the form input boxes but none of the original PDF document. The text input and dropdown list seem to work, but some of the tick boxes work and others are unresponsive.. I optimised the original document using PDFOptim Light at Quartz 144 Medium quality and I get a 94% optimization (1.4Mb to 0.08Mb) and I get a good result - apart from the random tick boxes. Trying to use 'Image Filter' optimization at any quality in PDFOptim it says 'Already Optimized' I Created some of the check boxes individually, but then I copied and pasted to get the others. I did suspect that the copy/paste was a problem and found that if you don't change the Name of each box, then they all act as one - tick one and they are all ticked. I deleted all the check boxes and recreated them individually but still had issues but I will try this again. Test_Memform-2016_PDFOptim.pdf
  12. Optimized file cannot be opened

    Optimize produces a tiny, mostly blank PDF file for me. Using v5.7. I'll see if I can upload an example here. Unfortunately, the 2-page PDF file keeps growing as I add form fields and is now 1.3Mb in size! It doesn't matter what optimize setting I choose, it's the same size file output and lack of content. Lots of other issues with form creation too - the tick boxes seem to default to show the ticks regardless of the option settings. Test_Memform-2016.pdf Test_Memform-2016_Optimize.pdf