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Everything posted by Chen

  1. Hi there, According to the schedule, we will launch a new version on 15th June, then you can add custom boxes on document for e-signing.
  2. Hi Oncoinvent, I reply your email, please go and check it.
  3. Hi, eSign+ has its own program. You can try and use it. For more information, please visit Thanks.
  4. Hi there, From the description above, there some issues I need to confirm with you , What product do you mention? eSign+ or PDFelement pro? In what scene do you want to resolve the issue? If you use eSign+ and want multiple users to sign their name on the same document, that will be fine. What you need to do is during the process you use eSign+, the this step(see the screenshot below eg1.jpg, for example), just add the users' emails, then you set the signature boxes for all the recipients, one by one(see eg2.jpg). After you send the document to them, each recipient can only sign this name on his own signature box, no one can make any change to other's signature box, so there is no worry about being change like "clear all signatures".
  5. Multiple Signatures

    Hi Kimberly, I check your documents above, It seems you don't use eSign+ to make signature. I guess you use our other prodcut PDFelement to do this operation. For your scenario, I suggest use eSign+ do make it. Please visit to check whether eSign+ meets your need.
  6. Hi Ariou, Thanks for your concerning of eSign+. I am afraid Template is still not done yet because we eSign+ version 2.0 is consturcting now. We'll let you know on our website once this feature is OK.
  7. Hi Susan, Sorry for any inconvenience. Our colleague Faisal who works in our Canada office will contact to you these two days. He has known your problem, you can tell him detail information and find a solution to your issue.
  8. Thanks your advise. We will take a consider for it.
  9. Yes, Robby is right, we are looking forward to the mobile version.
  10. Multiple Signatures

    Hi, seems you mentioned two issues above,but I am not quite sure your meaning. I try to confirm with you here. for issue one,do you mean you would like to have two persons sign on one document but failed? for issue two,I am sorry i don't get your point actually. Do you mean you want to sign multiple signatures on the document but failed? Feel free to contact me if I take the wrong way of you
  11. eSign+ API

    Hi, we are preparing the esign 2.0, it will be finished at the end of march. After that,we will begin new features such as batch send,templates,API. thanks for concerning
  12. Hi Susan, You can call this num: 86 755 8666 5000-8916, I will communicate with you
  13. eSign+ API

    Yes, I get it. We will firstly search the example you provided above, and reply you this issues, OK? Thanks.
  14. Hi Susan, Please clear the browser cache firstly (Clear brower cache is simple, which just a few clicks, you can google how to operatate) , then try it again. If the issue still exist, please tell me the document name, I will transfer to our engineers to check it.
  15. Need Refund

    Hi Kim, I've helped you request the refund operation, normally, the money will be back to you in 8~10 working days.
  16. Need Refund

    OK, We will refund. Normally, your money will be back in 5~7 working days.
  17. Need Refund

    OK,I got it. Will you tell me your order number? Then I can help to refund your money
  18. Need Refund

    Hi, I am sorry to hear that. Will you tell me the reason you want to refund? Does the product not meet your requirement? Or is not easy to use? Any advice is appreciated.
  19. I suggest you to use the latest version of Chrome to start a new process, at the same time, our develpers are checking this issue
  20. We will check it right now, Thanks for feedback
  21. eSign+ API

    Hi, Thanks your feedback. From your description, the whole process it is clear. If we provide eSign+ API for your CRM, that means once the accountant login the CRM, he can use eSign+ directly without login to eSign+ again. Then he can use eSign+ in your CRM the same as use in eSign+ Website. I just want to konw do your company has software engineers to handle such issue once we provide eSign+ API? As far as I know, many SMB use CRM which is provided by Salesforce, that will save them cost and time to have a CRM system.Do you ever consider about it?
  22. Hi, I try eSign+ several times, it seems good for me. Easy to use and quick response. I just want to know is eSign+ security enough? Once I send a document with my signature on eSign+, do you have any mechanism to protect my document?