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    • Daphne

      PE Points Program!   09/26/2017

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      We are excited to announce that we are launching our brand new PE Points Program. Read more here for detailed rules and get ready to win some cool prizes!

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    • Daphne

      PDFelement App now is Free!   10/11/2017

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      PDFelement for iOS and Android versions are Free now! Download here and start to use in your mobile devices any time and any where you want.

      )

Chen

Developer
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About Chen

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  1.  Esign won't open the last page of my pdf

    Hi Susan, Sorry for any inconvenience, we've sent an email to you, please check it.
  2. Hi Susan, Sorry for any inconvenience, we've sent an email to you, please check it.
  3. Hi Susan, Sorry for any inconvenience, we've sent an email to you, please check it.
  4. Hi Susan, Sorry for any inconvenience, we've sent an email to you, please check it.
  5. Can't log in to Esign

    Hi Susan, What is your eSign+ account? Is it sierrasue10@gmai.com?
  6. Problems signing

    Hi there, We test the issue on Safari and Firefox, it works OK. I suggest you use the latest version of these two browsers and clear the browser cache firstly. Feel free to contact me if you have any issue. Thanks, Gary
  7. eSign+ API

    Hi Adrian, Thanks for concerning eSign+. We are now working on Multi-Users feature, bulk sends feature, and these two features would be a bit time-consuming, I am afraid eSign+ API will be postpone after that. Thanks, Gary
  8. Problems signing

    Hi there, When you say "signed the document the computer didn't recognize", do you mean when you click the blue box it has no action response for you to enter any message? If so, please use Chrome in Windows to do it temporarily, we will fix this issue on Firefox and Safari as soon as possible. Also, if it still pop out saying "hadn't signed yet", it means there are still signature on the document you need to enter, which would be fields like "Signature", "Date","Title","Company", so please check it. We will let you know once we fixed this issue. Thanks, Gary
  9. Integration of esign

    Basically, for integrate function, we will priority consider Salesforce system, then will be some customize API, it depends on user requirment and resource we have. Will you tell us what industry and what scenes you would like to use eSignature?
  10. Integration of esign

    Hi Ravi, I am afraid at present we do not provide such function, while we will consider your demand seriously, will you tell me what exactly dot net application do you want to integrate? Microsoft Office? or Outlook? Thanks, Gary
  11. Status of documents

    Hi there, We've finished delete function today. After we launch the product, it will work. So you can try it later today. The 'delete' function appears on 'My Document' Thanks, Gary
  12. SIGNATURES WILL NOT DISPLAY CORRECTLY

    Hi John, OK, We will check for that today. In order to locate your issue precisely,will you please tell us what browser it happen and what version of the browser? In what operation system of your computer? Windows or Mac? It will be great help for us and we are really appreciate for your information. Thanks Gary
  13. SIGNATURES WILL NOT DISPLAY CORRECTLY

    Hi John, Will you please tell me your eSign+ email and the document name? We will check your issue ASAP once we back to office after weekend. By the way, you can try another document for signing to see whether it recurs such problem. Sorry for any inconvenience. Thanks Gary
  14.  Esign won't open the last page of my pdf

    Hi Marcelo, Sorry for any inconvenience. We've been checking your issue since yesterday, all the data of your files are normal and it seems to curious on this phenomenon. Anyway, we'll keep focusing on it and will reply to you once we fix. Thanks, Gary
  15.  Esign won't open the last page of my pdf

    Hi Marcelo, Do all the documents you uploaded have such phenomenon? Or it just happened in some of these? In order to dig out the reason, will you tell us the name of the documents? Thanks Gary