• Announcements

    • Daphne

      PE Points Program!   09/26/2017

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      We are excited to announce that we are launching our brand new PE Points Program. Read more here for detailed rules and get ready to win some cool prizes!

      )
    • Daphne

      PDFelement App now is Free!   10/11/2017

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      PDFelement for iOS and Android versions are Free now! Download here and start to use in your mobile devices any time and any where you want.

      )

Jacky

Administrators
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Everything posted by Jacky

  1. Problem with PDF Combine

    Hi Jennifer Cross, Do you want all the pages of the combined PDF file have the same page size? We must consider the layout of page content just like scaling ratio, crop etc. Thanks for your feedback! Jacky
  2. Random Bad Print Jobs

    Hi Paul L. Girard, Do you means that some form fields text prints are not working properly? If so, please upload the original PDF file here but not the scanned PDF. Thanks for your feedback! Jacky
  3. Hi Thanos, Could you show more information just like Word version, Windows version, screenshots etc. for further check? BTW, you can save your doc file to PDF format directly in MS Word. Thanks, Jacky
  4. PDF to ePub

    Hi Jennifer Yeager, Could you upload your original PDF file here or send it to pdfelement@wondershare.com for further check? We will try our best to fix it ASAP. Thanks for your feedback! Jacky
  5. Can I create a reusable template?

    Hi jrothphoto, We are sorry for your inconvenience. I think we will support Template function in next few months. Thank you for your support! Jacky
  6. Save print options?

    Hi Thomas Schmidt, You can try "Quick Print" to print all pages. Thanks for your support! Jacky
  7. Mr

    Hi Martin Sullivan, Could you upload your original PDF file here for further check? Thanks for your feedback! Jacky
  8. Unable to read this PDF file

    Oh, now you can read this PDF file without any issues?
  9. Status of documents

    Yes, we will fix it ASAP. Thank you for your feedback!
  10. Unable to read this PDF file

    Hi Aren Delle, I have checked your screenshot and find that the document title of yours is different from mine ( WP-Definitive-Guide-to-AWS-eBook.pdf ). I think these are two seperate files. You'd better upload the right file for further check. Jacky
  11. Unable to read this PDF file

    Hi Aren Delle, I have tested your PDF file in our latest version 6.2.2 and it's OK without any issues. Could you show more information just like your OS version, screen shot etc.? Thank you for your feedback! Jacky
  12. Do I need to uninstall PDFelement?

    You can try to reinstall PDFelement 6 Pro version and set it the default PDF reader/editor. Or you can uninstall PDFelement 6 Std version.
  13. iOS App

    We are sorry for your inconvenience and will fix the issue ASAP. Thank you for your feedback!
  14. Security password not recognized

    Hi Mary Mazur, You can try Protect->Password to change your password security settings. And you may show more information about your issue just like PDFelement version, OS version etc. Thanks Jacky
  15. Because PDF Creator and PDFelement are seperate programmes, so...
  16.  Esign won't open the last page of my pdf

    Hi Marcelo BAcchi, We are sorry for your inconvenience in eSign. We will try our best to fix the issue ASAP. Thanks for your feedback! Jacky
  17. support needed

    Hi Marcelo BAcchi, We are sorry for your inconvenience in eSign. We will try our best to fix the issue ASAP. Thanks for your feedback! @Chen Jacky
  18. Missing "Edit Object" button?

    Could you upload your screenshot here? Do you use our latest PDFelement 6? Thanks.
  19. Bookmarks change zoom of page

    Yes, we will fixed the issue in version 6.2.2. If you page scale mode is "Fit Page", the bookmark destination will be set to the page scale type but not a certain percentage.
  20. Bookmarks change zoom of page

    Hi Jack Pipa, We will fix the issue in the coming version 6.2.2 next week. Thanks for your support! Jacky
  21. Interactive PDF form on web

    Hi Geeaygee, If you want to use SUBMIT function of PDF form, all your users should open it in PDFelement/Adobe Reader/Foxit Reader etc., not in Google Chrome/Microsoft Edge/IE. Because these browsers have many compatible issues of PDF form. Thanks, Jacky
  22. Changing page orientation

    Because the page size cannot be reduced, so you maybe need crop the page content after enlarging the page size.
  23. Enlarge

    Hi Maria, PDF is a fixed-layout document but Word is a stream-layout document. So you can not re-layout all text and image objects of a PDF document in real time as you edit in Word. Thanks for your support! Jacky
  24. Changing page orientation

    Hi Ashley Wills, If you are using the latest PDFelement 6.2.0 Windows version, you can follow the steps as below: 1. Click Page tab in ribbon bar and select the specific page. 2. Click Page Boxs and change the page size by custom option. Thanks for your support! Jacky
  25. Status of documents

    @Rebecca Chen, Terri want to delete a document in eSign+... We will consider your requirement seriously. @Chen