• Announcements

    • Daphne

      PE Points Program!   09/26/2017

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      We are excited to announce that we are launching our brand new PE Points Program. Read more here for detailed rules and get ready to win some cool prizes!

      )
    • Daphne

      Happy Thanksgiving!   11/13/2017

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      We are honored to sponsor the well designed Thanksgiving Card for free to people who gives their thanks in social media. Join Us to give your thanks to the one you love!

      )

Jacky

Administrators
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About Jacky

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    Master
  1. Problem with PDF Combine

    Hi Jennifer Cross, Do you want all the pages of the combined PDF file have the same page size? We must consider the layout of page content just like scaling ratio, crop etc. Thanks for your feedback! Jacky
  2. Random Bad Print Jobs

    Hi Paul L. Girard, Do you means that some form fields text prints are not working properly? If so, please upload the original PDF file here but not the scanned PDF. Thanks for your feedback! Jacky
  3. Hi Thanos, Could you show more information just like Word version, Windows version, screenshots etc. for further check? BTW, you can save your doc file to PDF format directly in MS Word. Thanks, Jacky
  4. PDF to ePub

    Hi Jennifer Yeager, Could you upload your original PDF file here or send it to pdfelement@wondershare.com for further check? We will try our best to fix it ASAP. Thanks for your feedback! Jacky
  5. Can I create a reusable template?

    Hi jrothphoto, We are sorry for your inconvenience. I think we will support Template function in next few months. Thank you for your support! Jacky
  6. Save print options?

    Hi Thomas Schmidt, You can try "Quick Print" to print all pages. Thanks for your support! Jacky
  7. Mr

    Hi Martin Sullivan, Could you upload your original PDF file here for further check? Thanks for your feedback! Jacky
  8. Unable to read this PDF file

    Oh, now you can read this PDF file without any issues?
  9. Status of documents

    Yes, we will fix it ASAP. Thank you for your feedback!
  10. Unable to read this PDF file

    Hi Aren Delle, I have checked your screenshot and find that the document title of yours is different from mine ( WP-Definitive-Guide-to-AWS-eBook.pdf ). I think these are two seperate files. You'd better upload the right file for further check. Jacky
  11. Unable to read this PDF file

    Hi Aren Delle, I have tested your PDF file in our latest version 6.2.2 and it's OK without any issues. Could you show more information just like your OS version, screen shot etc.? Thank you for your feedback! Jacky
  12. Do I need to uninstall PDFelement?

    You can try to reinstall PDFelement 6 Pro version and set it the default PDF reader/editor. Or you can uninstall PDFelement 6 Std version.
  13. iOS App

    We are sorry for your inconvenience and will fix the issue ASAP. Thank you for your feedback!
  14. Security password not recognized

    Hi Mary Mazur, You can try Protect->Password to change your password security settings. And you may show more information about your issue just like PDFelement version, OS version etc. Thanks Jacky
  15. Because PDF Creator and PDFelement are seperate programmes, so...