Matthew Judy

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About Matthew Judy

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  1. Registration Failure

    I registered my copy of PDFElement a couple of days ago, and it seemed to be working well. When I opened it today, I received this error dialog box: It reads: "Note: Connection timeout, please try again." I clicked "OK" to dismiss the dialog box, assuming that it was a simple glitch, but when I tried to save some PDF changes, I found that my copy of PDFElement had become unregistered. When I attempted to re-register PDFElement using my licensed email and registration code, the "Registered Successfully" web page was opened; however, in the app itself, the same error dialog was presented again, and the application remained unregistered. My network connection is very fast, and working just fine for all other communications. At this point, I'm completely stuck, and I find this behavior ridiculous and infuriating. The app shouldn't immediately un-register itself when it can't contact a server somewhere, and it shouldn't rely on such a fragile registration mechanism. Please advise how to proceed. Thanks.