Heidi Chan

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Everything posted by Heidi Chan

  1. unire file

    Hi Mion, I downloaded your PDF file and had a test on our side. It turns out that the PDF file can be uploaded successfully when using "combine PDF' feature. Please see the screenshot below. In order to help us duplicate the issue, can you please confirm the program version for us? Please open the program and click Help>About to check about the program version and take a screenshot to show us. Besides, I wonder whether you can open this failed PDF file by using our program? Looking forward to your reply. Heidi
  2. Pixelated signature images

    Hi John, When the scanned signature is inserted, it is recognized as a picture. When the picture is inserted, the picture size and resolution is the same as originals. But when you resize the picture, the resolution changes accordingly. Hope this makes sense. Regards, Heidi
  3. Impresión de folletos

    Hi there, Do you have no idea of how to use the printout of brochures? Here I attach some pictures for your reference. For example, if your document has 32 pages in total, when you choose print both sides, the first page and the last page will be on the same side of one paper and the second page and the second last will be one the same side of one paper. Hope this helps. Heidi
  4. Working on Mac and iPad at the same time - sync

    Hi Ruben, Thanks for choosing PDFelement. For your information, our iOS version is free while our Mac version is paid product. And they are separate. The files on both devices will not sync automatically. If you check the user guide on the iOS version, you will find that you can use wireless transfer of documents when both devices are connected to the same WIFI. Thanks for your support. Heidi
  5. PDF element 6 pro windows 64 bits

    Hi Graz, Thanks for asking. For your information, currently we only developed 32 bits Windows version of PDFelement 6 Pro and it is compatible with both 32 bits computer system and 64 bits computer system. Hope this helps. Heidi
  6. Button not working in outlook.live.com

    Hi there, I am afraid that the feature of "PDF be shared/sent by email with a simple click on the button" is not applicable online. It is applicable in a PDF software. If you used Adobe Acrobat to create a form with this feature, I am afraid that the result is the same. Please kindly understand. Regards, Heidi
  7. Hi Rebecca, I am sorry no ads are welcomed to be posted here. Please kindly understand. Regards, Heidi
  8. JavaScript Not working - Why?

    Hi George, I am sorry to inform you that currently our program only allows to write a Java Script which is applicable in Adobe Acrobat and others, but it does not support to run the Java Script in our own program. So this explains why it does not work when you click OK button. Please kindly understand. And hopefully we will develop this feature soon. Regards, Heidi
  9. copy text from the web directly

    Hi Eugener, You can select the text and use Ctrl+C to copy the text in the web and then go to our program to use Ctrl+V to paste the text directly. If you want to copy text and image from the web to our program, it is advised to use Print function. When you are opening the web, use your mouse to right click the blank space and choose the option of Print. Then you can choose our program as the printer and click Print button to print this web to a PDF file in our program. If you do not keep all the contents in the created PDF file, you can click Edit>Crop button to crop the extra contents. Hope this helps. Heidi
  10. Unable to remove trial version of Watermark

    Hi Scottw, I am sorry for the unpleasant experience you have gone through in figuring out the fact that the watermark added by the trial version of pro version cannot be removed by the registered standard version. For your case, maybe the easiest way is for you to upload the watermarked file here and I will help remove the watermark for you and send it back to you so that you do not have to recreate the PDF file. What do you think? Looking forward to your reply. Heidi
  11. Hi Chris, Yes, PDFelement 6 Professional for Mac supports to convert PDF file to Page file. You can check this website to see the supported output file format: https://pdf.wondershare.com/pdfelement-mac/user-guide.html#supported_output_formats But it is better to let you know that PDFelement 6 Professional for Mac is only compatible with Mac OS 10.10 or above. Please let me know if there is anything I can assist further. Heidi
  12. How to Uninstall PDF Element 6 pro

    Hi Alex, I am sorry for the inconvenience that caused to you. For your case,please check this FAQ first to see if this helps: http://support.wondershare.com/how-tos/i-want-to-uninstall-pdfelement-6-from-windows.html If it does not work, it is advised to go to C:\Program files(x86)\Wondershare and then delete the whole package of PDFelement 6. Then please try reinstall PDFelement 6 Pro from the link below to see how it works for you: http://download.wondershare.com/pdfelement6-pro_full2990.exe If it still fails, please also take a screenshot to show us the error message so that we can have a further check. Heidi
  13. Does PDF Element work with OS X 10.13.3?

    Hi Joseph, I wonder whether this happens when you work with a particular file or with all the files? If this problem occurs to a particular PDF, can you send us that PDF? If this problem occurs to all PDF files, we might have to set up the remote access to have a further check on the environment on your side. Looking forward to your reply. Heidi
  14. AutoCAD text issues...`

    Hi Chuck, I wonder whether you use autocad to save as PDF file and get this file? Also, could you please let me know if this happens when you open a particular file or with all the files? If you do not want all the notes displayed, you can click Hide Annotations. Or you can click Annotations on the left side of the program interface to open the annotations tab, then select all the annotations to right click to choose the option of Delete. Hope this helps. Heidi
  15. Does PDF Element work with OS X 10.13.3?

    Hi Joseph, The program you purchased is for Mac and PDFelement 6 Professional for Mac is compatible with Mac OS X 10.13.3. I wonder whether you download and register our program successfully? To convert scanned PDF to editable file, you can check this FAQ: http://support.wondershare.com/how-tos/i-want-to-convert-scanned-pdf-into-other-format-of-file-and-i-can-edit-the-converted-file.html To convert scanned PDF to editable PDF, you can check this FAQ: http://support.wondershare.com/how-tos/i-want-to-turn-my-scanned-pdf-into-editable-or-searchable-pdf-file.html Here is a general guide for the program you purchased: https://pdf.wondershare.com/pdfelement-mac/user-guide.html Hope this helps. Heidi
  16. Copy/paste form fields

    Hi there, Thanks for sharing us your insight on this. In conclude, instead of copying and paste the form fields between PDFs, the workaround is to copy and paste the form fields to page and then copy and paste the page between PDFs. The workaround would be really helpful under the case that the users have a lot form fields to copy and paste. Best Regards, Heidi
  17. PDFelement Won't Print

    Hi there, To print a hard copy of your PDF file, please go to File>Print and then do the print settings to print. Hope this helps. Heidi
  18. Hi Sarah, I am sorry if it does not work on Windows 8.1. For your case, please reinstall the newest version 6.4.2 of this program directly by the link below to try again: http://download.wondershare.com/cbs_down/pdfelement6-pro_full2990.exe If it still fails, your assistance in taking a screenshot to show us this problem would be helpful in locating this issue. Thanks, Heidi
  19. Zoom from Keyboard?

    Hi Thomas, Sorry for not noticing this thread. I wonder whether this latest update can work for you? Download URL: http://download.wondershare.com/mac-pdfelement6-pro-ocr_full2992.dmg Please let me know if there is further feedback on this. Heidi
  20. Header Fonts wrong - not readable

    Hi Joe, The characters in the screenshot seems readable to us. Do you mean the bold type character is not readable when it is displayed or when it is printed? I wonder what are those unreadable bold fonts in your opinion? Thanks for your insight on this. Heidi
  21. Bring text boxes or photos to the front

    Hi there, Do you use our program to convert your PDF file to Word file and the converted Word file fails to be opened? Can you take a screenshot to show me the error message? For sending the file to us, you can upload it here and it is only visible to us administrators. Receiving your PDF file, we will have a further test. Thanks, Heidi
  22. Default Folder for Inserting a Page into a PDF

    Hi Kelloggs, I am sorry that currently the default is set to the desktop when inserting pages from other PDF file and there is no option of reset/change the default. Thanks for your feedback and we will consider it seriously in the future updates. Regards, Heidi
  23. OCR modifying resolution of image

    Hi Robert, I understand your problem. For "all the pages have been changed to 25.63x33 inches instead of 8.5x11., will it likely to be different units? Can you take two screenshots separately to show me the two units? By the way, can you also send me this PDF so that we can have a double check on our side? Looking forward to your reply. Heidi
  24. OCR modifying resolution of image

    Hi there, For failing to download the OCR, please reinstall the program that has OCR embedded in it from the link below: http://download.wondershare.com/mac-pdfelement6-pro-ocr_full2992.dmg It shall be working. Heidi
  25. OCR not editable

    Hi Joseph, I am sorry that the old product is not quite compatible with the latest OS High Sierra when it comes to perform OCR. So for your case, it is advised to upgrade to PDFelement 6 Professional for Mac. You can check your eligibility here: https://pdf.wondershare.com/upgrade.html Hope this makes sense to you. Heidi