• Announcements

    • Daphne

      PE Points Program!   09/26/2017

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      We are excited to announce that we are launching our brand new PE Points Program. Read more here for detailed rules and get ready to win some cool prizes!

      )
    • Daphne

      PDFelement App now is Free!   10/11/2017

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      PDFelement for iOS and Android versions are Free now! Download here and start to use in your mobile devices any time and any where you want.

      )

Rebecca Chen

Moderators
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Everything posted by Rebecca Chen

  1. CAN'T LOG IN / LOOKING FOR NUMBER TO CALL FOR HELP

    Hey Erin, I've checked the back end and there isn't anything under that email. Would you have used another email? Chris/Erin: Since I am not in charge of the eSign+ product, I have forwarded these inquiries to the team that handles them. They will be able to better assist you. Best, Rebecca
  2. about iOS SDK

    Thank you for your interest in our product, Tuğçe! As of this moment, we do not have iOS SDK support. We will work towards it in the future. Best, Rebecca
  3. CAN'T LOG IN / LOOKING FOR NUMBER TO CALL FOR HELP

    Hey Erin, What is your email? Are you referring to the Wondershare ID log in? Let me take a look at the back end. Best, Rebecca
  4. Background color

    Hey Zainul, Thanks for reaching out! Adding backgrounds can be a little tricky, because often, files have multiple layers so the background will change, but it'll be underneath another white layer, which can simply be deleted. Here are the step-by-step instructions: 1. Go into "Edit" mode 2. Select "Background" -> "add" 3. Pick the color you want. Press "add" 4. There may have been pages that have not been colored. If this is the case, go to those pages, select the page (click any blank space!) and delete the top layer. As you can see from these photos, once I drag the top aside, the background has already been colored. Let me know if this helps! Best, Rebecca
  5. Hey @Andrew Langler, Could you please send us a clip or screen shot of when this happens? Best, Rebecca
  6. PDF Elements does not Open PDF File

    Hey George, Thanks for reaching out. We will begin investigations immediately! Could you please send me a video or screenshots that shows what you have described above so that I can forward it to our development team? Best, Rebecca
  7. eBook not open with PDFelement

    Hey Tarek, Sure, feel free to attach it here or send it to pdfelement@wondershare.com and our development team will take a look. I also want to thank you for taking the initiative to interact with other community members. I hope that this is something more people will begin doing, since there are so many experts in this forum! Best, Rebecca
  8. Dupliquer champs

    Bonjour Patrick! Thanks for reaching out. If I'm understanding you correctly, I don't think it's possible to have whatever the user selects on the drop down box automatically be an answer in another text box on the form. HOWEVER, it is possible for two text boxes to have the same answer by going into the properties of the field and making the two boxes have the same name. Perhaps you can use this as an alternative solution. I have attached a video. SAME FIELD.mp4 Best, Rebecca
  9. Hey! Thanks for reaching out. Just to clarify, what do you mean when you say that you are unable to translate certain words? Could you please send a few screenshots as examples? Best, Rebecca
  10. View / Zoom / dropdown list

    Hey Jarmo, Thanks for your extremely thorough explanation of the issue! I have indeed tried it for myself as you suggested and found that the zooming function works perfectly when you select options from the drop box on my software. I have attached a clip for you. ZOOM.mp4 Also, we recently released PDFelement 6.3. Feel free to check it out! Best, Rebecca
  11. How the see filename ? or crop precisely?

    Hey Jarmo, Glad to see that you found a solution! If you attach your file here, I would also be happy to provide you with step-by-step image instructions of your specific situation so that you can do all your PDF editing within PDFelement. Best, Rebecca
  12. Visually Impaired Student

    Hey Kristina, It works fine for me as well! After I click "Done" this is what mine looks like. I boxed the icons that I clicked to get to Comment -> Text Box. Let me know if this helps. If your problem still persists, I could make the document into a form for you and your student can just fill in the worksheet. Best, Rebecca
  13. Will not upgrade to 6.3

    Thanks @tarek! @Lucky Tuscano let us know if that does it for you!
  14. FONTS NOT SHOWING CORRECTLY

    Hey Karen, Thanks for reaching out, sorry to hear that you didn't receive a response. I would be happy to assist you in any way possible. Are you a Mac or Windows user? Are you using PDFelement 5? To test the issue, I made a PDF that included both fonts and when I input the file into the software, the font is detected. On PDFelement 5, the software detected both fonts: PDFelement 6, both the fonts are detected: To test your particular issue, could you please send me the file you are working on so that we can take a closer look? Feel free to attach it here or send it to pdfelement@wondershare.com. Best, Rebecca
  15. Written accents in Spanish text

    Hey Talita, Thanks for reaching out and bringing this issue to our attention. We are happy to hear that some of the issues have been minimized. A video would be helpful, could you please email it to pdfelement@wondershare.com? We will forward it to our development team. Also, are you a Mac or Windows user? Best, Rebecca PS: Yes, @Daphne is still around!
  16. could pdfelement be used to edit/generate formulas?

    No problem Wu! Glad to help. Let us know if you have any other questions. Best, Rebecca
  17. Ocr multiple files

    Thank you for your feedback Christoph! We will forward all this to our development team! Best, Rebecca
  18. Mac

    Hey Mark, The trial version has a few limitations, such as watermarks. You can read more about them here. If you need help removing the marks from the document you have been working on, feel free to attach it here or email it to me at pdfelement@wondershare.com. Best, Rebecca
  19. eSign+ interface typos

    Thanks for your feedback Adrian! I will forward this to our development team. How are you finding eSign+ by the way! Best, Rebecca
  20. could pdfelement be used to edit/generate formulas?

    Hey Wu, Thanks for reaching out. What do you mean by edit? Do you mean whether or not the program can OCR the formulas? Or in the form fields during calculations? If you're asking about calculations, I have attached a screenshot to show the functions that you can use, which are pretty basic. Let me know if this helps, Rebecca
  21. Hey Bernard, No problem! Happy to help. You're correct, the system recognizes the numbers as they are, if that makes sense. So you would have to key in 0.10, which is 10%. I'll make a note to the development team to take a look and see what they can do about this in future updates. Are you worried that clients would be confused and fill in the form incorrectly? Best, Rebecca
  22. OCR-Plugin MAC

    Hey Thomas, Thanks for reaching out. You can download the latest OCR plug ins here: https://pdf.wondershare.com/pdfelement/ocr-plugin-versions.html. Let me know if that helps! Best, Rebecca
  23. Will not upgrade to 6.3

    Hey Leland, Thanks for reaching out. Sorry to hear about this issue. Are you on Windows or Mac? Upgrading was fine for me, but sometimes I find that uninstalling the software then re-downloading it helps. Perhaps you can give that a shot. If it still isn't working, I will forward this to our development team to take a look. If anyone else is experiencing this issue, please drop a note here and let me know if you're on Windows or Mac. Let's make this transition as smooth as possible! Best, Rebecca
  24. PDFelement 6 Pro Dropdown %View

    Hey Lucky, Are you on Mac or Windows? Mine seems to be working fine! I have attached a few video files (they're both the same, just different file types), please let me know if this is the issue that you are describing. Best, Rebecca ZOOM.mp4 ZOOM.mov
  25. Hey Bernard, You can double click to access the properties, then go into the "format" tab. You'll be able to select "percentage" and set the amount of decimals that would appear. Make sure you click on the last box and select that you want "text box 3" to be the product of "text box 1" and "text box 2". The result will look like this: If you want the last box to be the TOTAL AMOUNT that the client would owe, you can make an extra box to calculate the sum of 1 and 3: Please let me know if this helps! Best, Rebecca