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Rebecca Chen

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Everything posted by Rebecca Chen

  1. Unable to read this PDF file

    Thanks for letting me know, Aren, glad the instructions helped! I have forwarded your question to our technical team, who will take a look and get back to you. We will continue to update our program to make it more efficient, thanks for your feedback and support! Best, Rebecca
  2. 购买MAC版,送iOS版,为什么不能注册?

    Hi ypz, Can you please send us an email at pdfelement@wondershare.com? Please include your name and code that you were given. Our team will have a look. Best, Rebecca
  3. Unable to read this PDF file

    Hey Aren, So glad to hear that your problem was resolved, thanks for letting us know! You have the option to "redact" parts of your document and whiteout the signatures. This tool can be found under "Protect". I have attached images here for step-by-step instructions. Please let me know how it goes! Just a note: when you hit "Apply Redact", this is a permanent action (for security purposes), so make sure you are sure about the sections you would like to redact! Best, Rebecca
  4. I'm certainly NOT using "pirated version!!!!!!

    Hi Lorenzo, Thank you for reaching out and bringing this to our attention. We are sorry for any inconvenience that this has caused you. We would like to look deeper into this issue to get to the bottom of it and make sure that it doesn't happen to you - or any other user - again. Can you please email a screenshot of the situation to pdfelement@wondershare.com? Once again, we would like to offer our sincerest apologies. Best, Rebecca
  5. Hi Steve, Thanks for reaching out. We completely understand that the files you are working with are completely confidential. Please forward your documents to pdfelement@wondershare.com for further assistance. Best, Rebecca
  6. Bookmarks change zoom of page

    Hi Jack, Thanks for connecting. I have shared a clip below, done on the Mac version. If you are on a Windows computer, I can create another tutorial for you! Please let me know if this is what you have in mind. As you have seen in our program, there are a variety of views (eg. fit width, fit height, fit page). I first selected the view that I wanted, scrolled to the page and created the bookmark. You are able to make bookmarks in multiple views. For example, my first bookmark is the zoomed out "fit height", and my second bookmark is the zoomed in "fit width". Hope this helps! bookmark.mov Best, Rebecca
  7. Hi Dicki, Thanks for reaching out! Yes, you are able to count with conditions. I have attached an example with a budgeting table: 1) Insert all the text boxes under "form". 2) Double click on the box that you want to calculate the total amount from. A window should pop up. Select the "calculate" tab, then the second radio button option, which will let you pick what sort of calculations you want the box to do. Then, click the "pick" button. 3) A second window will pop up, and you can select all the text boxes that you want to include in the calculation. 4) Input numbers in the other boxes and test it out! Hope this helps, let me know if you have any other questions! Best, Rebecca
  8. fernanda

    Hi Fernanda, I'm sorry to hear that you are having issues. I have noted down your number but taken it out for security reasons. Could you please tell us a bit more about your issue so we can direct you to the proper people to have a chat with? Eg. Attach some screen shots of the error? What are you trying to do with your files? Best, Rebecca
  9. Scrolling with touchpad

    Hi Mark, Totally! Thank you for your feedback, if there are any other details you can think of relating to this problem please let me know so I can forward that to our team as well. In terms of changing your username, please submit a request to rebeccac@wondershare.com. Thank you! Best, Rebecca
  10. When can I have a subscription to Month ?

    Hi Peggy, Thanks for reaching out, I'm glad you like our product! With PDFelement, we have an affordable purchase-once model. It starts at $99.95 USD! Please let us know if you have any other questions. Best, Rebecca https://pdf.wondershare.com/store/buy-pdfelement-mac.html
  11. Interactive PDF form on web

    Hi Shari, No problem! Thanks for sending me that screenshot. Are you using a Windows computer? The snapshot from above was from the Mac trial. Here is the one from the Windows trial. Perhaps you can try re-downloading the application. Otherwise, feel free to attach the file here for us to take a look. Please also note the type of computer you are using! If it is something of sensitive nature, feel free to email it to us at pdfelement@wondershare.com. Best, Rebecca
  12. Using OCR

    Hi Ric, Thanks for reaching out. We'll get our development team to take a look at OCR and handwritten texts. What version did you have before, and which did you upgrade to? Are you using a Mac or PC? The closest thing to selecting areas to OCR is the option to only OCR certain pages, which would work for you if certain pages are heavily handwritten and you would like to avoid those. If you could tell me a bit more about your documents and what you want to do with your data, perhaps we can use the custom data extraction function. Eg. Are you working on forms? What are your end goals for the data? Just let me know what your situation is and feel free to attach your document! Best, Rebecca
  13. REFUND

    Hi Jolene, I am sorry to hear that the software isn't working out for you. If you have any specific questions, I would be happy to help. Otherwise, please visit our "refund page" under "forum resources": Best, Rebecca
  14. Interactive PDF form on web

    Hi Gwenda, Sorry for all the inconvenience! Our team will look into it and get back to you after the weekend. Best, Rebecca
  15. Enlarge

    Hi Maria and Jacky, Yes, good point Jacky! When editing PDF files, you are unable to press "enter" to create additional space. You'll need to create space manually. Sorry for the misunderstanding! To clarify, this is a form for your clients? And what you want is for them to put in photos of the items they want? If you let me know the goal of the form we can try and find another solution. Best, Rebecca
  16. Scrolling with touchpad

    Hi Mark, Thanks for reaching out. The scroll settings are supposed to be the same as the one your computer is set on and we don't have a separate setting for scrolling! But I can see what you're saying...we will get the development team to take a look. I usually use a mouse and it works fine, perhaps you can try that for now? Best, Rebecca
  17. Interactive PDF form on web

    Hi Shari, This is what it looks like for me in mine, how does yours look? Full version: Trial version for Mac: Best, Rebecca
  18. Status of documents

    Hey Terri, Thanks for reaching out! When you say "status file", does that refer to your original document? Also, if you want to attach your document here and let me know which pages to delete I would be happy to help! Best, Rebecca
  19. Enlarge

    Hi Maria, Glad to hear that the program is appropriate for your work! To create space for other things, you are able to select and drag text/images/sections to where you want them to be. Here is an example: Feel free to attach your file and I can take a look and provide more detailed instructions relevant to your situation! Best, Rebecca
  20. Compare Files

    Hey Bill! Thanks for reaching out, welcome to PDFelement! We currently do not support the side-by-side view within the program (even if there are two monitors, unless you have the virtual desktop, but that requires you purchasing both the Windows and Mac version). However, this is something we've been working on, and I'm happy to say that it will be out within the next few upgrades. For now, what I do is if the documents are short, I "Combine" them into one file and use the two-page view format: Hope this helps! Rebecca
  21. You have got to be kidding me!

    Hi Jim, Thank you for bringing this to our attention. I am forwarding this to our development team and they will fix it as soon as possible. In the meantime, if there is a document that you would like to apply headers/footers to, feel free to share it with me and I'll see what I can do from my end. Best, Rebecca
  22. OCR Error

    Hi Cynthia, The first screen shot you have attached looks like our Version 5 one (this may be why the OCR isn't downloading properly, since you bought version 6). You can scroll to the bottom of our site https://pdf.wondershare.com/ and click on the version 6 link under "downloads" to re-download and use the same code you were given. Please let me know if this helps! Rebecca
  23. white pages in large (12MB+) pdf files on iOS

    Hey Annette, Glad to hear that you're enjoying the software! Can you please attach a copy or a file that you are trying to view where the problem comes up? Thanks, Rebecca
  24. OCR Error

    Hi Kappahome4u, Thanks for reaching out! Which version are you downloading? The version 5 one takes up about 279MB and the version 6 plugin takes up about 420MB, did your computer have enough space? Thanks, Rebecca
  25. Delete Same Text in Each Page

    Oh no! Could you please attach your file so we can take a look? Thanks Robert! Best, Rebecca